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Technical Support can be contacted by telephone or email:
Santa Clara, California
• Telephone: +1 408 727 1600 or +1 800 631 0176
• Email: support@lumasenseinc.com
Frankfurt, Germany
• Telephone: +49 (0) 69 97373 0
• Email: eusupport@lumasenseinc.com
Erstein, France
• Telephone +33 (0)3 88 98 98 01
• Email eusupport@lumasenseinc.com
1.6 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
way of United Parcel Service (UPS) or preferred choice. For overseas customers, ship units air-
freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Contact us to obtain an RMA number (if Technical Support has not already assigned one).
Clearly indicate the assigned RMA number on the shipping package exterior.
Send RMA Shipments to your nearest technical service center:
LumaSense Technologies, Inc.
3301 Leonard Court
Santa Clara, CA 95054 USA
Telephone: +1 408 727 1600
+1 800 631 0176
Email: support@lumasenseinc.com
LumaSense Technologies GmbH
Kleyerstr. 90
60326 Frankfurt
Germany
Telephone: +49 (0)69-97373 0
Email: eusupport@lumasenseinc.com
1.7 Transport, Packing, Storage
With faulty shipping, the instrument can be damaged or destroyed. To transport or store the
instrument, please use the original box or a box padded with sufficient shock-absorbing
material. For storage in humid areas or shipment overseas, the device should be placed in
welded foil (ideally along with silica gel) to protect it from humidity.
The pyrometer is designed for a storage temperature of -20 to 70 °C with non-condensing
conditions. Storing the instrument out of these conditions can cause damage or result in
malfunction of the pyrometer.
1.8 Disposal / decommissioning
Inoperable IMPAC pyrometers must be disposed of in compliance with local regulations for
electro or electronic material.
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