Original Instructions Lumedica OQ LabScope 1.2 | Page 24 of 26
Customer Support
In the event that you need further support, you can contact us at: support@lumedicasystems.com,
or by phone at 1-919-590-5693.
To facilitate customer support, TeamViewer has been installed on the computer inside of the OQ
LabScope. Provided that the system has an internet connection, we can, with your permission, remotely
control the OQ LabScope system to assist with any issues.
Using TeamViewer requires the following steps:
1. Contact us by phone or email to discuss
any issues and to set up a meeting time
and contact phone number.
2. At the meeting time, start TeamViewer
from the icon on the desktop.
3. We will call your phone number.
4. You will give us the access code from
TeamViewer.
5. We will remote in from our machine and
assist with the issues discussed.
6. Once completed, you will shut down the
TeamViewer application on the OQ
LabScope system.
Note that we cannot access your system without you giving us the TeamViewer code generated by your
system. We do not collect any information beyond what is needed to troubleshoot issues for which you
have requested help.
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