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Chapter 7 Troubleshooting
This Chapter describes questions frequently asked during the use of VS-KB30
and suggests methods and solutions.
After plugging in the power
supply, VS-KB30 power is not
on
1. Please check whether the power
button on the back is pressed down
correctly
2. If POE is used, please make sure the
Ethernet network cable is correctly
connected to the power port of the
POE switch
VS-KB30 camera cannot be
controlled
1. Please confirm the port pin connection
is correct (RS-232/422)
2. Please confirm whether the camera
system switch DIP 1 ad DIP 3 are set
correctly.
3. Please confirm whether the MENU
button on the keyboard is pressed down
by mistake, causing the camera OSD
menu to open and the camera unable to
be controlled
Cannot use the keyboard
buttons to change the image
settings or focus
Please confirm the LOCK button is set in
“LOCK” mode
※For questions about the installation, please scan the following QR Code. A
support person will be assigned to assist you
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