18
Troubleshooting for Wi-Fi® Internet Viewing
Category Problem Description / Error Solution
App Cannot nd my product model
at “Add Camera”.
There are more Hubble
Apps. Check if you downloaded
the correct App “HubbleClub for
partners”, make sure to pick the
right brand: Luvion.
Account I am unable to login even after
registration.
Please check your user name and
password.
Account I receive an error message say-
ing: “Email ID is not registered”.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Account What do I do if I forgot my
password?
Click on the “Forgot Password” link
on on your Android™ or iOS appli-
cation. An email will be sent to your
registered email address.
Account I am unable to receive a new
password although I have
used the “Forgot password”
option.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in get-
ting your e-mail. Please wait a
few minutes and refresh your
email account.
Connectivity Issues I get a message: We are having
problems accessing your
camera. This could be due to
lack of internet connection.
Please wait and try again
later.
1. Please try again in a few
minutes.This could be because
of any issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this xes the problem.
3. Please restart your WIFI Router.
Viewing Camera When I am in “remote mode”,
the video stops after 5
minutes. How do I view for
longer?
When you are accessing your
Camera via a network dierent
from your home network (over the
internet) your video times out after
5 minutes. You can click on the
Camera again from the Android™/
iOS application to start streaming
again. If you are accessing from
your webbrowser, then you can
press on the Reload button to start
viewing your Camera video stream
again.
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