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Category Problem Description / Error Solution
General I do not hear any sound when
I am accessing a remote
Camera.
You can tap on the speaker icon in
the video stream screen to hear au-
dio. By default the audio is not ON
when you are accessing a remote
Camera.
General What is the meaning of “Local
Camera” and “Remote Cam-
era”?
When you are accessing your Cam-
era from the same wireless network
(Home) in which it is congured,
it is a Local Camera. When you are
accessing your Camera away from
your home it is a Remote Camera.
You may be using 3G, 4G or 4G LTE
or a Wi-Fi® connection outside of
your home.
General How do I download the App
for Android™ and iOS devices?
Android™:
• Open the Google Play Store on
your Android™ device.
• Select Search Type in “Hubble-
Club for partners”
• The results will show the Hub-
ble for partners App
• Select to install it
iOS Device:
• Open the App StoreTM
• Select Search
• Type in “HubbleClub for
partners”
• The results will show the Hub-
ble for partners App
• Select to install it
Setting up When the video is cut o, the
application attempts to re-
connect and this results in lost
sound and choppy video.
You will need to turn o the Auto
Lock function of your device to
ensure continuous video/audio
streaming.
Features How many users can access
the Camera at one time?
If you are accessing in Local Mode,
two users are supported, after two
users all streaming will go through
the remote server. This allows for
unlimited user access to a single
Camera at one time.
Connectivity issues I found interference caused by
my other webcam devices.
Video streaming performance is
related to internet bandwidth,
especially if you have 2 or more
video streaming devices that are
working through the same router.
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