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Owner’s Responsibility
The owner is responsible for the correct operation and regular maintenance of the equipment as
listed below. The correction of any non-product fault or problem is not covered by this warranty.
a) Operation and maintenance of the equipment in accordance with the operating instructions.
b) Regular cleaning of the air filter(s) and replacement where necessary.
c) Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (e.g.
dirt, leaves, plants)
d) Ensuring that the condensate drain is kept clean.
e) Replacement of exhausted batteries.
f) The application of additional corrosion protection if the product is installed in a corrosive
environment (e.g., Industrial pollution, sea air).
Owner’s Statutory Rights
In respect of any goods supplied under the contract which are not of a kind ordinarily acquired for
personal domestic or household use or consumption, unless the owner establishes the following
limitation of liability would not be fair and reasonable, the liability of Madimack for any defect of
design, materials or workmanship will be limited to any of the following as determined by Madimack:
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a) Replacing the equipment or supplying equivalent equipment;
b) Repairing the equipment;
c) Paying the cost of replacing the equipment or acquiring equivalent equipment;
d) Paying the cost of having the equipment repaired.
Making a claim
The following steps should be taken when making a warranty claim with Madimack Pty Ltd.
1) Owners experiencing issues with their system are to contact Madimack Pty Ltd service
departments online portal to and provide the requested information.
2) A service agent will review the provided information and will contact you on the provided phone
number to try and solve the issue
3) If the issue cannot be dealt with over the phone, owners will be supplied with details of service
agent in their area
4) Owners will need to contact and deal with service agents directly in relation to the booking in
and payments of works related to the service or repair of their Madimack Pool Heat Pump
5) Owners can claim reimbursement for costs of works covered under the product warranty when
completed by an approved Madimack Service Agent. When making a claim, owners will need to
provide the following documents
● Proof that you are the original system owner – original invoice showing owner name and
property address
● Copy of invoice from an approved Madimack approved service agent
● For a major defect a copy of the report for major defects from approved Madimack Service
agent
● All Service Claim Submissions will be processed and reimbursement on validated claims
paid into owner nominated account within 7 business days.
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