Magiglo Custom 16 - User Manual

Questions and Answers

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Cody MartinezAug 16, 2025
How to fix no spark at the electrode of my Magiglo Custom 16 Indoor Fireplace?
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  Amanda DavisAug 16, 2025
  If no spark appears at the electrode of your Magiglo Indoor Fireplace, it could be due to several reasons. First, the electrode might be cracked or broken, in which case you should replace the pilot assembly. Second, the HT lead might be shorting out on the burner body; identify where the spark is occurring and insulate or re-route the lead. Lastly, the spark generator could be faulty, requiring a valve replacement.
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anthonygilbertAug 19, 2025
Why does the pilot light go out when I release the control on my Magiglo Custom 16 Indoor Fireplace?
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  Patricia CrawfordAug 19, 2025
  If the pilot light of your Magiglo Indoor Fireplace lights but goes out when the control is released, it could be due to: * A loose thermocouple connection at the control valve end. Remake the thermocouple ensuring the connection is firm. * A faulty thermocouple. Replace the complete pilot assembly.
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Teresa BellAug 22, 2025
What to do if the pilot light won't light on my Magiglo Custom 16, but the piezo works?
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  Christine BraunAug 22, 2025
  If the piezo operates normally but the pilot light of your Magiglo Indoor Fireplace does not light, it could be due to: * No gas supply. Check the isolation valve/supply. * A blocked pilot jet. Replace the pilot assembly.
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crystalrobertsAug 25, 2025
Why do the pilot and main burner go out on my Magiglo Custom 16 when set to high?
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  Scott MartinAug 25, 2025
  If the pilot and main burner of your Magiglo Indoor Fireplace go out when the control is set to the high position, possible causes include: 1. A partially blocked gas supply. Locate the restriction and remove the faulty section. 2. Too many bends on the gas inlet pipe. Increase the diameter and/or reduce the number of bends. 3. A partially blocked pilot jet. Replace the complete pilot assembly. 4. A restriction at the isolation valve. Ensure the valve is fully open and that the internal diameter is sufficient and free from grease.
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Amanda BeltranAug 27, 2025
Why do fumes enter the room when my Magiglo Custom 16 is on?
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  Ricardo SantanaAug 28, 2025
  If fumes enter the room when your Magiglo Indoor Fireplace is in operation, it could be caused by: * A blocked flue. Remove the blockage in the flue. * Insufficient replacement air. Check that air vents are free of obstructions.
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Natasha SheaAug 31, 2025
Why does my Magiglo Indoor Fireplace only burn on one side?
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  Craig WongAug 31, 2025
  If your Magiglo Indoor Fireplace burns with flames only on one side, this could be due to: * Incorrect imitation fuel layout. Re-lay the imitation fuel according to the instructions. * Excessive draught. Establish the cause and rectify it.
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Kayla RobinsonSep 2, 2025
What to do if the motor on my Magiglo Indoor Fireplace isn't working when I press the buttons?
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  hoffmanbenjaminSep 2, 2025
  If the motor of your Magiglo Indoor Fireplace is not functioning when the buttons are pressed, it could be due to: * A flat hand set battery (Remote Control). Replace the battery (1 X PP3). * Flat batteries in the receiver unit (Remote Control). Replace all 4 AA batteries.
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jeremiahcruzSep 6, 2025
Why won't the main burner come on for my Magiglo Custom 16?
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  Karen WarrenSep 6, 2025
  If the main burner of your Magiglo Indoor Fireplace will not come on when required, even though the drive motor is heard operating, the ignition knob may be incorrectly set. Set the ignition knob at the 9 o’clock position.
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Joseph LeeSep 9, 2025
Why does the remote for my Magiglo Custom 16 turn it off but not on?
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  Robyn HendricksSep 9, 2025
  If the remote control for your Magiglo Indoor Fireplace will turn the fire off but not on, the hand set operation may be incorrect. Ensure two buttons are pressed to turn it on.
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Travis JohnsSep 12, 2025
What does the prolonged audible signal mean when using the remote on my Magiglo Custom 16?
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  Matthew FloydSep 12, 2025
  If you hear a prolonged audible signal when trying to light your Magiglo Indoor Fireplace with the remote handset (Total Control Model only), the ON/OFF switch on the control valve might be in the OFF position. Turn the switch to the ON position.