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Magiglo Solitaire - User Manual

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Users,
Installation & Servicing
Instructions
MUST BE LEFT WITH THE USER
Solitaire
Models:
MS16T & MS18T 16” & 18” Fires
ST16 & ST18 16” & 18” Fires c/w Thermobox
(LPG models prefixed with the letter L)
Fuel Effect Options:
Coal Effect – NG and LPG
Pebble Effect - NG Only
Control Options:
Manual Control
Remote Control (Response-S)
Optimum Control
Trim Switch Control
For use on Natural Gas (G20) at a supply pressure of 20mbar
or Propane (G31) at a supply pressure of 37mbar in GB and IE
(Dependent upon model)

Table of Contents

Questions and Answers

  • K
    Katherine Martinez DVMAug 13, 2025
    Why do fumes enter the room when my Magiglo Solitaire is on?
    • L
      lscottAug 13, 2025
      If fumes enter the room when your Magiglo Indoor Fireplace is in operation, it could be due to a blocked flue. Remove the blockage in the flue to resolve this issue. Alternatively, there might be insufficient replacement air. Ensure that air vents are free of obstructions.
  • J
    James ScottAug 17, 2025
    What to do if the pilot light goes out when I release the control on my Magiglo Indoor Fireplace?
    • K
      Kayla AshleyAug 17, 2025
      If the pilot light on your Magiglo Indoor Fireplace lights but goes out when the control is released, there are a couple of potential causes. First, check for a loose thermocouple connection at the control valve end. Remake the thermocouple, ensuring the connection is firm. If the problem persists, the thermocouple itself may be faulty, and you should replace the complete pilot assembly.
  • K
    Karen BergerAug 20, 2025
    How to fix no spark at the electrode in my Magiglo Solitaire?
    • J
      Jeremy CunninghamAug 21, 2025
      If no spark appears at the electrode of your Magiglo Indoor Fireplace, it could be due to several reasons. The electrode might be cracked or broken, in which case you should replace the pilot assembly. Another possibility is that the HT lead is shorting out on the burner body. Establish where the spark is occurring and insulate or re-route the lead accordingly. Lastly, the spark generator might be faulty, requiring you to replace the valve.
  • D
    Darryl LongAug 25, 2025
    Why is the motor not working on my Magiglo Solitaire Indoor Fireplace when I press the buttons?
    • A
      Alex KleinAug 25, 2025
      If the motor of your Magiglo Indoor Fireplace isn’t functioning when the buttons are pressed, consider these solutions: * If using a remote control, the hand set battery might be flat. Replace the battery (1 X PP3). * For the remote control, the batteries in the receiver unit may be flat. Replace all 4 AA batteries. * If you're using a Trim Switch and Optimum Control, the batteries in the battery holder could be flat. Replace all 4 AA batteries.
  • T
    Travis JonesAug 28, 2025
    Why do the pilot and main burner go out when I set my Magiglo Indoor Fireplace to high?
    • E
      Erin MartinezAug 28, 2025
      If the pilot and main burner of your Magiglo Indoor Fireplace go out when the control is set to the high position, here's what might be happening: * The gas supply could be partially blocked. Locate the restriction and remove the faulty section. * There might be too many bends on the gas inlet pipe. Increase the diameter and/or reduce the number of bends. * The pilot jet could be partially blocked. Replace the complete pilot assembly. * There may be a restriction at the isolation valve. Ensure the valve is fully open and that the internal diameter is sufficient and free from grease.
  • C
    Claudia WarnerAug 31, 2025
    What to do if the piezo works, but the pilot light won't light on my Magiglo Solitaire Indoor Fireplace?
    • C
      Christina BurtonAug 31, 2025
      If the piezo operates normally but the pilot light won't ignite on your Magiglo Indoor Fireplace, it could be due to a couple of reasons. First, check that there is a gas supply by checking the isolation valve/supply. If gas supply isn't the issue, the pilot jet may be blocked, in which case you should replace the pilot assembly.
  • B
    Bryan JohnsonSep 4, 2025
    Why does my Magiglo Solitaire Indoor Fireplace only burn on one side?
    • B
      Bryan FrankSep 4, 2025
      If your Magiglo Indoor Fireplace burns with flames only on one side, it could be due to the imitation fuel layout being incorrect. Re-lay the imitation fuel in accordance with the instructions. Alternatively, there might be excessive draught. Establish the cause and rectify it.
  • J
    Jon JordanSep 8, 2025
    Why will my Magiglo Solitaire Indoor Fireplace remote turn off the fire but not turn it on?
    • A
      Alexis SmithSep 8, 2025
      If the remote control for your Magiglo Indoor Fireplace will turn the fire off but not on, ensure two buttons are pressed to turn it on.

Summary

General Information

ODS Pilot Safety Feature

Explains the Oxygen Depletion System (ODS) pilot safety feature that shuts down the fire if oxygen levels drop.

Fire Fret Dimensions and Clearances

Specifies required dimensions for fire frets and clearances for correct and safe installation.

User Instructions

Lighting Procedures

Step-by-step guides for lighting the fire using manual, remote, optimum, and trim switch control systems.

Battery Replacement

Instructions for replacing batteries in the remote control handset and receiver unit, plus control units.

Fuel Effect Layout

Guidance on arranging imitation coal and pebble effects for optimal flame appearance and performance.

Installation Instructions

General Safety Requirements

Essential safety precautions, regulatory compliance, and pre-installation checks required by law.

Flue Requirements

Details on suitable flue types, dimensions, installation standards, and testing for safe operation.

Technical Data

Key technical specifications, gas supply pressures, injector sizes, and control valve types for different models.

Appliance Location and Hearth Requirements

Guidelines for selecting a safe location, including hearth specifications and physical barrier considerations.

Thermobox Installation Procedures

Specific procedures for installing the fire with Slimline, Standard, and Deluxe Magiglo Thermoboxes.

Fire Installation and Commissioning

Steps for fitting the fire, connecting gas supply, and commissioning the unit, including spillage tests.

Servicing Instructions

General Servicing Requirements

Mandates for qualified installers, isolation of supplies, and re-commissioning after servicing.

Routine Servicing Procedures

Routine maintenance tasks including flue checks, cleaning the fire-bed, and pilot cleaning.

Replacing Parts

Step-by-step guides for replacing common components like pilot assembly, injectors, control valves, and motors.

Installation and Operational Troubleshooting

Identifies common symptoms, causes, and remedies for operational problems and gas control issues.

Magiglo Solitaire Specifications

General IconGeneral
BrandMagiglo
ModelSolitaire
CategoryIndoor Fireplace
LanguageEnglish

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