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Magiglo Custom 18 - User Manual

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Users,
Installation & Servicing
Instructions
MUST BE LEFT WITH THE USER
CUSTOM
Bespoke Gas Fires
Models:
Custom 16 and L16
Custom 18 and L18
Fuel Effect Options:
Coal Effect – NG and LPG
Pebble Effect - NG Only
Control Options:
Manual BM Control
Remote Control
Total Control
Detached Control
For use on Natural Gas (G20) at a supply pressure of 20mbar
or Propane (G31) at a supply pressure of 37mbar in GB and IE
(Dependent upon model)

Table of Contents

Questions and Answers

  • J
    jeffreyroseAug 16, 2025
    How to fix no spark at the electrode of my Magiglo Custom 18 Indoor Fireplace?
    • M
      Matthew RichardAug 16, 2025
      If no spark appears at the electrode of your Magiglo Indoor Fireplace, it could be due to several reasons. First, the electrode might be cracked or broken, in which case you should replace the pilot assembly. Second, the HT lead might be shorting out on the burner body; identify where the spark is occurring and insulate or re-route the lead. Lastly, the spark generator could be faulty, requiring a valve replacement.
  • S
    Stephen ReynoldsAug 19, 2025
    Why does the pilot light go out when I release the control on my Magiglo Indoor Fireplace?
    • T
      thomasclarkAug 19, 2025
      If the pilot light of your Magiglo Indoor Fireplace lights but goes out when the control is released, it could be due to: * A loose thermocouple connection at the control valve end. Remake the thermocouple ensuring the connection is firm. * A faulty thermocouple. Replace the complete pilot assembly.
  • T
    tgriffinAug 22, 2025
    What to do if the pilot light won't light on my Magiglo Custom 18, but the piezo works?
    • J
      jamesbondAug 22, 2025
      If the piezo operates normally but the pilot light of your Magiglo Indoor Fireplace does not light, it could be due to: * No gas supply. Check the isolation valve/supply. * A blocked pilot jet. Replace the pilot assembly.
  • T
    Timothy Shaffer MDAug 25, 2025
    Why do the pilot and main burner go out on my Magiglo Indoor Fireplace when set to high?
    • N
      Nancy PriceAug 26, 2025
      If the pilot and main burner of your Magiglo Indoor Fireplace go out when the control is set to the high position, possible causes include: 1. A partially blocked gas supply. Locate the restriction and remove the faulty section. 2. Too many bends on the gas inlet pipe. Increase the diameter and/or reduce the number of bends. 3. A partially blocked pilot jet. Replace the complete pilot assembly. 4. A restriction at the isolation valve. Ensure the valve is fully open and that the internal diameter is sufficient and free from grease.
  • C
    Crystal JonesAug 28, 2025
    Why do fumes enter the room when my Magiglo Custom 18 Indoor Fireplace is on?
    • D
      David ReedAug 28, 2025
      If fumes enter the room when your Magiglo Indoor Fireplace is in operation, it could be caused by: * A blocked flue. Remove the blockage in the flue. * Insufficient replacement air. Check that air vents are free of obstructions.
  • J
    Jillian MuellerAug 31, 2025
    Why does my Magiglo Custom 18 only burn on one side?
    • J
      Jonathan SmithAug 31, 2025
      If your Magiglo Indoor Fireplace burns with flames only on one side, this could be due to: * Incorrect imitation fuel layout. Re-lay the imitation fuel according to the instructions. * Excessive draught. Establish the cause and rectify it.
  • K
    Kaitlyn SawyerSep 3, 2025
    What to do if the motor on my Magiglo Custom 18 isn't working when I press the buttons?
    • J
      Jared CrossSep 3, 2025
      If the motor of your Magiglo Indoor Fireplace is not functioning when the buttons are pressed, it could be due to: * A flat hand set battery (Remote Control). Replace the battery (1 X PP3). * Flat batteries in the receiver unit (Remote Control). Replace all 4 AA batteries.
  • A
    Alexis DudleySep 6, 2025
    Why won't the main burner come on for my Magiglo Custom 18 Indoor Fireplace?
    • B
      Brittany MaloneSep 6, 2025
      If the main burner of your Magiglo Indoor Fireplace will not come on when required, even though the drive motor is heard operating, the ignition knob may be incorrectly set. Set the ignition knob at the 9 o’clock position.
  • W
    westtaraSep 9, 2025
    Why does the remote for my Magiglo Custom 18 turn it off but not on?
    • T
      Timothy KingSep 9, 2025
      If the remote control for your Magiglo Indoor Fireplace will turn the fire off but not on, the hand set operation may be incorrect. Ensure two buttons are pressed to turn it on.
  • E
    Edwin WatsonSep 12, 2025
    What does the prolonged audible signal mean when using the remote on my Magiglo Indoor Fireplace?
    • M
      Mary ButlerSep 12, 2025
      If you hear a prolonged audible signal when trying to light your Magiglo Indoor Fireplace with the remote handset (Total Control Model only), the ON/OFF switch on the control valve might be in the OFF position. Turn the switch to the ON position.

Summary

General Information

Flue Requirements

ODS Pilot Safety Note

Critical safety warning about the Oxygen Depletion System pilot.

Lighting Procedures

Manual BM Control Lighting

Step-by-step guide for manual ignition of the fire.

Remote Control Lighting

Step-by-step guide for remote ignition of the fire.

Total Control Lighting

Step-by-step guide for total control ignition of the fire.

Coal Effect Layout (Models without Aeration Tubes)

Pebble Effect Layout

Pebble Classification and Procedure

Pebble Layout Steps and Adjustments

Cleaning Instructions

Pre-Cleaning Safety and RCF Advice

Cleaning the Pilot

Pilot Cleaning Procedure and Symptoms

Installation Instructions

General Safety Requirements

Core safety rules and compliance for installation.

Masonry Flue Requirements

Metal Flue System Installation

Requirements for installing into metal flue systems.

Technical Data

Appliance Location

Hearth and Barrier Requirements

Ventilation Requirements

Room Ventilation Guidelines

Installation Procedure

General and Remote Control Installation Steps

Initial setup steps for all and remote control models.

Total Control Model Installation Steps

Detached Control Model Installation Steps

Commissioning Procedures

Gas Supply, Pilot, and Pressure Checks

Steps for final setup, gas checks, and pressure testing.

Spillage Checking and User Instruction

Spillage Test Procedure

Method for testing flue spillage to ensure safety.

Servicing Instructions

General Servicing Requirements

Key Servicing Procedures

Replacing Parts

Pilot Assembly and Injector Replacement

Procedures for replacing pilot assembly and injectors.

Control Valve Replacement

Procedure for replacing the gas control valve.

Motor Replacement (Remote Control)

Valve, Receiver, and Handset Programming

Procedures for replacing total control parts and reprogramming.

Installation and Operational Troubleshooting

Troubleshooting Spark, Pilot, and Flame Issues

Common problems and solutions related to ignition and flame.

Troubleshooting Fumes, Air, and Draft Issues

Solutions for ventilation, air supply, and flue draft problems.

Troubleshooting Burner, Motor, and Remote Control

Solutions for burner, motor function, and remote control operation.

Magiglo Custom 18 Specifications

General IconGeneral
BrandMagiglo
ModelCustom 18
CategoryIndoor Fireplace
LanguageEnglish

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