EasyManua.ls Logo

Magiglo Custom 18 Plus - User Manual

Default Icon
52 pages
Print Icon
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Loading...
Users,
Installation & Servicing
Instructions
MUST BE LEFT WITH THE USER
CUSTOM 18 PLUS
Models:
Custom 18 Plus
Custom 18 Plus/B
Custom 18 Plus/S
Fuel Effect Options:
Coal Effect
Pebble Effect
Control Options:
Manual Control
Remote Control
Total Control
Detached Control
For use on Natural Gas (G20) at a supply pressure of 20mbar
in GB and IE.
Please check all gas connections on burner tray as they can work loose in transit.
This product is not suitable for primary heating purposes

Table of Contents

Questions and Answers

  • A
    Alyssa BestAug 15, 2025
    How to fix no spark at the electrode of Magiglo Outdoor Fireplace?
    • R
      Ruth ReyesAug 15, 2025
      If no spark appears at the electrode of your Magiglo Outdoor Fireplace, it could be due to several reasons. First, the electrode might be cracked or broken, requiring a pilot assembly replacement. Second, the HT lead might be shorting out on the burner body; in this case, identify where the spark is occurring and insulate or re-route the lead. Lastly, a faulty spark generator could be the culprit, necessitating a valve replacement.
  • R
    Rachael MorseAug 18, 2025
    What to do if pilot lights but goes out on Magiglo Outdoor Fireplace?
    • D
      Daniel DavisAug 18, 2025
      If the pilot light of your Magiglo Outdoor Fireplace lights but goes out when the control is released, it could be due to a loose thermocouple connection at the control valve end. Ensure the thermocouple connection is firm. Alternatively, the thermocouple itself may be faulty, requiring a replacement of the complete pilot assembly.
  • R
    Russell Brown IIAug 21, 2025
    Why piezo igniter works but pilot won't light on Magiglo Outdoor Fireplace?
    • A
      Anthony BishopAug 22, 2025
      If the piezo operates normally, but the pilot light will not ignite on your Magiglo Outdoor Fireplace, the issue could stem from a lack of gas supply. Check the isolation valve and supply to ensure gas is flowing. Another potential cause is a blocked pilot jet, which would necessitate replacing the pilot assembly.
  • C
    cwhiteAug 25, 2025
    What to do if fumes enter the room from Magiglo Outdoor Fireplace?
    • A
      Anna KingAug 25, 2025
      If fumes are entering the room when your Magiglo Outdoor Fireplace is in operation, it may be due to a blocked flue. Remove any blockage in the flue. Another potential cause is insufficient replacement air; ensure air vents are free of obstructions.
  • M
    markpopeAug 27, 2025
    Why do pilot and main burner go out on high setting on Magiglo Outdoor Fireplace?
    • B
      Brad WalkerAug 27, 2025
      If the pilot and main burner of your Magiglo Outdoor Fireplace go out when the control is set to the high position, it could be due to several reasons: * The gas supply may be partially blocked, requiring you to locate and remove the faulty section. * Too many bends on the gas inlet pipe; in this case, increase the diameter and/or reduce the number of bends. * The pilot jet may be partially blocked, requiring a replacement of the complete pilot assembly. * There might be a restriction at the isolation valve; ensure the valve is fully open and that the internal diameter is sufficient and free from grease.
  • S
    Sandra FisherAug 30, 2025
    How to fix uneven flames on Magiglo Outdoor Fireplace?
    • G
      George RoseAug 30, 2025
      If your Magiglo Outdoor Fireplace burns with flames only on one side, it could be due to an incorrect imitation fuel layout. Re-lay the imitation fuel according to the instructions. Alternatively, excessive draught could be the cause; establish the cause and rectify it.
  • N
    Nichole CrawfordSep 2, 2025
    Why motor won't work on Magiglo Outdoor Fireplace?
    • K
      Kellie CoxSep 2, 2025
      If the motor isn't functioning when the buttons are pressed on your Magiglo Outdoor Fireplace, it could be due to: * A flat hand set battery (Remote Control): Replace the battery (1 X PP3). * Flat batteries in the receiver unit (Remote Control): Replace all 4 AA batteries. * Flat batteries in the battery holder (Trim Switch and Optimum Control): Replace all 4 AA batteries.
  • A
    Amanda RamosSep 5, 2025
    What to do if main burner won't ignite on Magiglo Outdoor Fireplace?
    • D
      David GillSep 5, 2025
      If the main burner of your Magiglo Outdoor Fireplace will not come on when required, even though the drive motor is operating, the ignition knob may be incorrectly set. Set the ignition knob at the 9 o’clock position.
  • M
    Matthew GomezSep 8, 2025
    Why remote turns off but not on Magiglo Outdoor Fireplace?
    • S
      scott94Sep 8, 2025
      If the remote control for your Magiglo Outdoor Fireplace will turn the fire off but not on, the issue might be due to incorrect hand set operation. Ensure two buttons are pressed to turn the fire on.
  • J
    Jordan ColeSep 12, 2025
    What does prolonged signal mean on Magiglo Outdoor Fireplace?
    • K
      Katie DonovanSep 12, 2025
      If you hear a prolonged audible signal when trying to light your Magiglo Outdoor Fireplace with the remote handset (Total Control Model only), the ON/OFF switch on the control valve may be in the OFF position. Turn the switch to the ON position.

Summary

General Information

Introduction

Provides an overview of the appliance's suitability and installation requirements.

Important Note About ODS Pilot

Explains the function of the ODS pilot and safety precautions related to its operation.

Fire Fret Dimensions

Details the necessary dimensions and clearances for the fire fret and fireplace opening.

User Instructions

Lighting Procedure

Step-by-step guide for igniting the fire with various control systems.

Battery Replacement (Remote Control and Total Control)

Instructions for replacing batteries in the remote control handset and receiver unit.

Battery Replacement (Optimum Control)

Instructions for replacing batteries in the optimum control system's battery pack.

Fuel Effect Layout

Guidance on arranging imitation fuels (coals or pebbles) for optimal flame appearance.

Home Improvements

Advises on potential issues and necessary checks after property modifications.

Cleaning Instructions

Provides detailed procedures for cleaning the fire-bed, coals, pebbles, and pilot.

Installation Instructions

General Safety Requirements

Outlines essential safety measures to be followed before and during installation.

Flue Requirements

Specifies mandatory requirements for the flue system, including dimensions and condition.

Technical Data

Lists technical specifications such as heat input, gas pressure, and component details.

Appliance Location

Details requirements for placing the appliance, including hearth and barrier specifications.

Floor Level and Raised Fireplace Openings

Specifies dimensions for hearths and fireplace openings for safe installation.

Independent Canopy

Details hearth requirements for freestanding fires under canopies or flue hoods.

Physical Barrier

Outlines requirements for physical barriers to protect users from the fire.

Ventilation

Specifies the minimum ventilation required in the room for safe operation.

Contents Checklist

Lists all items included in the basic kit and optional items for different control models.

Installation Procedure

Outlines the step-by-step process for installing the fire, including model-specific continuations.

Installing the Fire

Describes the initial steps of placing and securing the fire within the fireplace.

Continuation of Installation - Remote Control Model

Details specific installation steps for fires with remote control systems.

Continuation of Installation - Optimum Control Model

Details specific installation steps for fires with optimum control systems.

Continuation of Installation - Total Control Model

Details specific installation steps for fires with total control systems.

Continuation of Installation - Detached Control Model

Details specific installation steps for fires with detached control systems.

Commissioning

Describes the process of checking gas pressure and setting controls after installation.

Checking for Spillage

Details the procedure for testing the flue for spillage of combustion products.

Instructing the User

Emphasizes the installer's role in explaining operation and maintenance to the user.

Servicing Instructions

General Requirements

States that all repairs and servicing must be done by qualified personnel following regulations.

Servicing Instructions

Outlines checks for flue, opening, and debris removal as part of the service.

Replacing Parts

Guides on obtaining and replacing various components like pilot, injector, and control valve.

Installation and Operational Troubleshooting

Provides a table to diagnose and resolve common issues with the fire and its controls.

Disposal

Recycling Information

Advises on sorting metallic and glass parts for environmentally friendly recycling.

Magiglo Custom 18 Plus Specifications

General IconGeneral
BrandMagiglo
ModelCustom 18 Plus
CategoryOutdoor Fireplace
LanguageEnglish

Related product manuals