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Magiglo DUO - User Manual

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52 pages
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Users,
Installation & Servicing
Instructions
MUST BE LEFT WITH THE USER
DUO
Fuel Effect Options:
Coal Effect
Pebble Effect
Both available on NG & LPG
Control Options:
Manual BM Control
Upgradeable Manual Control
Remote Control (Response-S)
Optimum Control
Trim Switch Control
Total Control
Installation Options:
Installation using Freedom Surround
For use on Natural Gas (G20) at a supply pressure of 20mbar
or Propane (G31) at a supply pressure of 37mbar in GB and IE
(Dependent upon model)

Table of Contents

Questions and Answers

  • K
    keith86Aug 15, 2025
    What to do if fumes enter the room when Magiglo DUO is in operation?
    • S
      Sheila MyersAug 16, 2025
      If fumes are entering the room when your Magiglo Indoor Fireplace is in operation, it could be due to: * A blocked flue. In this case you should remove the blockage in the flue. * Insufficient replacement air. Ensure air vents are free of obstructions.
  • H
    Henry MooreAug 18, 2025
    Why does the pilot light of my Magiglo DUO go out when the control is released?
    • P
      Patrick HallAug 19, 2025
      If the pilot light on your Magiglo Indoor Fireplace lights but goes out when the control is released, it could be due to: * A loose thermocouple connection at the control valve end. Remake the thermocouple connection, ensuring it is firm. * A faulty thermocouple. In this case replace the complete pilot assembly.
  • B
    bhuntAug 21, 2025
    What to do if the piezo operates normally but the pilot will not light on my Magiglo DUO?
    • L
      loveellenAug 21, 2025
      If the piezo on your Magiglo Indoor Fireplace operates normally but the pilot will not light, it may be due to: * No gas supply. Check the isolation valve and gas supply. * A blocked pilot jet. If this is the case, replace the pilot assembly.
  • B
    briantaylorAug 25, 2025
    How to fix a Magiglo DUO Indoor Fireplace when no spark appears at the electrode?
    • C
      Carol LeeAug 25, 2025
      If no spark appears at the electrode of your Magiglo Indoor Fireplace, it could be due to: * A cracked or broken electrode. Replace the pilot assembly. * The HT lead shorting out on the burner body. Establish where the spark is occurring and insulate or re-route the lead accordingly. * A faulty spark generator. Replace the valve.
  • J
    Jason YoungAug 27, 2025
    What to do if the motor is not functioning when buttons are pressed on my Magiglo DUO Indoor Fireplace?
    • K
      kathryn16Aug 27, 2025
      If the motor isn't working when you press the buttons on your Magiglo Indoor Fireplace, consider the following: * Flat hand set battery (Remote Control): Replace the battery (1 X PP3). * Flat batteries in receiver unit (Remote Control): Replace all 4 AA batteries. * Flat batteries in battery holder (Trim Switch and Optimum Control): Replace all 4 AA batteries.
  • A
    ashley95Aug 30, 2025
    Why do the pilot and main burner go out when the control is set to high position on my Magiglo DUO Indoor Fireplace?
    • S
      sean61Aug 31, 2025
      If the pilot and main burner go out when the control is set to the high position on your Magiglo Indoor Fireplace, it could be due to: * A partially blocked gas supply. Locate the restriction and remove the faulty section. * Too many bends on the gas inlet pipe. Increase the diameter and/or reduce the number of bends. * A partially blocked pilot jet. Replace the complete pilot assembly. * A restriction at the isolation valve. Ensure the valve is fully open and that the internal diameter is sufficient and free from grease.
  • J
    Jerry RobertsSep 2, 2025
    Why does my Magiglo DUO Indoor Fireplace burn with flames only on one side?
    • J
      jenniferfrancoSep 2, 2025
      If your Magiglo Indoor Fireplace burns with flames only on one side, it could be due to: * Incorrect imitation fuel layout. Re-lay the imitation fuel according to the instructions. * Excessive draught. Establish the cause and rectify it.
  • K
    Katelyn BakerSep 5, 2025
    Why does the remote control of my Magiglo DUO turn the fire off but not on?
    • M
      Monica BurnsSep 5, 2025
      If the remote control for your Magiglo Indoor Fireplace turns the fire off but not on, the issue might be due to incorrect hand set operation. Ensure two buttons are pressed to turn the fire on.
  • R
    Robert WoodsSep 8, 2025
    What to do if the main burner will not come on when required even though the drive motor is heard to be operating in my Magiglo Indoor Fireplace?
    • C
      Courtney McculloughSep 9, 2025
      If the main burner of your Magiglo Indoor Fireplace won't ignite, check that the ignition knob is set at the 9 o’clock position.
  • D
    David IngramSep 12, 2025
    What does a prolonged audible signal mean when lighting my Magiglo DUO with the remote (Total Control Model only)?
    • C
      Christopher RobersonSep 12, 2025
      If you hear a prolonged audible signal when trying to light your Magiglo Indoor Fireplace with the remote (Total Control Model only), the ON/OFF switch on the control valve might be in the OFF position. Turn the switch to the ON position.

Summary

General Information

ODS Pilot System Overview

Details the function and importance of the Oxygen Depletion Sensing pilot system.

Fire Fret Installation Dimensions

Specifies the required dimensions for fire fret and ash pan cover for installation.

User Instructions

Lighting Procedures

Step-by-step guides for lighting the fire with various control systems and manual operation.

Battery Replacement Guide

Instructions for replacing batteries in handset, receiver, and battery packs for different control models.

Fuel Effect and Trim Installation

Guidance on arranging imitation fuels and fitting decorative trims or fascia.

Cleaning, Care, and Home Improvements

Instructions for cleaning components, and advice on home improvements affecting the fire.

Installation Instructions

Safety and Flue Requirements

General safety precautions and specific requirements for flues and chimneys for safe installation.

Appliance Specifications and Location

Details on dimensions, ventilation, technical data, and choosing the correct appliance location.

Installation Procedures and Commissioning

Checklist of parts, step-by-step installation guides, and final commissioning steps.

Servicing Instructions

General Servicing Requirements

Guidelines for qualified installers, safety checks, and routine servicing tasks.

Component Replacement Procedures

Procedures for replacing specific parts like pilot assembly, injectors, valves, motors, and receiver.

Installation and Operational Troubleshooting

A guide to diagnosing and resolving common installation and operational problems.

Magiglo DUO Specifications

General IconGeneral
BrandMagiglo
ModelDUO
CategoryIndoor Fireplace
LanguageEnglish

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