Page 40
4.4. Installation and Operational Troubleshooting
The table below is intended for problems related to the fire and its gas controls. It is a guide
only and does not take into account every eventuality. Servicing must be carried out in
accordance with the current Gas Safety (Installation and Use) Regulations, by a competent
person.
It is recommended that the purchaser seek the advice of the original installer in case of
encountering any problems.
Symptom Cause Remedy
a) Electrode cracked or broken Replace pilot assembly
b) HT lead shorting out on
burner body
Establish where spark is
occurring and insulate or re-
route lead accordingly.
No spark appears at
the electrode
c) Faulty spark generator Replace valve
a) No gas supply Check isolation valve/supply Piezo operates
normally but pilot will
not light
b) Pilot jet blocked Replace pilot assembly
a) Loose thermocouple
connection at control valve
end
Remake thermocouple
ensuring the connection is
firm
Pilot lights, but goes
out when control is
released
b) Faulty Thermocouple Replace complete pilot
assembly
a) Gas supply partially blocked
Locate restrict and remove
faulty section
b) Too many bends on gas inlet
pipe
Increase diameter and/or
reduce the number of bends
c) Pilot jet partially blocked
Replace complete pilot
assembly
Pilot and main burner
go out when control is
set to high position
d) Restriction at Isolation valve Ensure valve is fully open
and that internal diameter is
sufficient and free from
grease
a) Imitation fuel layout incorrect Re-lay imitation fuel in
accordance with instructions
Fire burns with flames
only on one side
b) Excessive draught Establish cause and rectify
a) Blocked flue Remove blockage in flue Fumes enter room
when the fire is in
operation
b) Insufficient replacement air Check air vents are free of
obstructions
Warning: If you are in any doubt about the clearance of fumes, you must stop
using the appliance immediately and seek expert advice. Do not use appliance
until the fault has been rectified.
To Next Page
Loading...