BULLETIN: 47-603.15
EFFECTIVE: November 1999
SUPERSEDES: December 1997
5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax 630-969-9489 • www.magnetrol.com
145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax 905-738-1306
Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax 052 45.09.93
Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax 01444-871317
Copyright © 2009 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.
SERVICE POLICY
Owners of Magnetrol may request the return of a control or
any part of a control for complete rebuilding or replace-
ment. They will be rebuilt or replaced promptly. Controls
returned under our service policy must be returned by
Prepaid transportation. Magnetrol will repair or replace the
control at no cost to the purchaser (or owner) other than
transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to
be covered under the warranty.
If the trouble is the result of conditions beyond our control;
or, is NOT covered by the warranty, there will be charges for
labor and the parts required to rebuild or replace the equip-
ment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this is
desired, notify the factory of both the model and serial num-
bers of the control to be replaced. In such cases, credit for
the materials returned will be determined on the basis of the
applicability of our warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
RETURN MATERIAL PROCEDURE
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the factory,
prior to the material’s return. This is available through
Magnetrol local representative or by contacting the factory.
Please supply the following information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
ASSURED QUALITY & SERVICE COST LESS
PRODUCT WARRANTY
All Magnetrol mechanical level and flow controls are war-
ranted free of defects in materials or workmanship for five
full years from the date of original factory shipment. Repair
parts are warranted free of defects in materials and work-
manship for one year from the date of shipment. Materials,
s
pecifications, and contents are subject to change without
prior written notice.
If returned within the warranty period; and, upon factory
inspection of the control, the cause of the claim is deter-
m
ined to be covered under the warranty; then, Magnetrol
will repair or replace the control at no cost to the purchaser
(or owner) other than transportation.
Magnetrol shall not be liable for misapplication, labor
c
laims, direct or consequential damage or expense arising
from the installation or use of equipment. There are no other
warranties expressed or implied, except special written war-
ranties covering some Magnetrol products.
QUALITY ASSURANCE
The quality assurance system in place at
Magnetrol guarantees the highest level of
q u a l i t y t h r o u g h o u t t h e c o m p a n y .
Magnetrol is committed to providing full
customer satisfaction both in quality
p
roducts and quality service.
Magnetrol’s quality assurance system is registered to ISO
9001 affirming its commitment to known international
quality standards providing the strongest assurance of
p
roduct/service quality available.
LOW VOLTAGE DIRECTIVE
For use in Category II installations. If equipment is used in a
manner not specified by manufacturer, protection provided
by equipment may be impaired.
IMPORTANT
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