5-1
Section 5 Before Calling for Service
Section 5
Before Calling for Service
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling for service.
Routine adjustments and maintenance procedures are not covered by the warranty.
Problem Possible Cause To Correct
Ice machine does not operate. No electrical power to the ice machine
or condensing unit.
Replace the fuse/reset the
breaker/turn on the main switch.
ICE/OFF/CLEAN toggle switch set
improperly.
Move the toggle switch to the ICE
position.
Water curtain stuck open. Curtain must be capable of swinging
freely. See page 4-8.
Safety limit feature stopping the ice
machine.
Refer to “Safety Limit Feature” on the
next page.
Ice machine stops, and can be
restarted by moving the toggle
switch to OFF and back to ICE.
Safety limit feature stopping the ice
machine.
Refer to “Safety Limit Feature” on the
next page.
Ice machine does not release
ice or is slow to harvest.
Ice machine is dirty. Clean and sanitize the ice machine.
See pages 4-2 and 4-3.
Ice machine is not level. Level the ice machine.
See page 2-2.
Ice machine does not cycle
into harvest mode.
The six-minute freeze time lock-in has
not expired yet.
Wait for freeze lock-in to expire.
Ice thickness probe is dirty. Clean and sanitize the ice machine.
See pages 4-2 and 4-3.
Ice thickness probe wire is
disconnected.
Connect the wire.
Ice thickness probe is out of
adjustment.
Adjust the ice thickness probe.
See page 3-4.
Uneven ice fill (thin at top of
evaporator).
See “Shallow or Incomplete Cubes”
on the next page.
Ice quality is poor (soft or not
clear).
Poor incoming water quality. Contact a qualified service company
to test the quality of the incoming
water and make appropriate filter
recommendations.
Water filtration is poor. Replace the filter.
Ice machine is dirty. Clean and sanitize the ice machine.
See pages 4-2 and 4-3.
Water dump valve is not working. Disassemble and clean the water
dump valve. See page 4-5.
Water softener is working improperly
(if applicable).
Repair the water softener.
Continued on next page...