Trouble shooting
If you are experiencing difficulties with your e-Tracker, please consult the points below.
However if your problem is still not resolved please contact Marshall-Tufflex Energy
Management on +44 (0)1424 856610.
If the unit will not switch on and has no display try the following:
1) Your battery could be flat, please place on charge for at least half a day with on/off
switch in off position, use mains lead to charge (Note ensure 3Amp fuse in 13Amp
plug is okay).
2) If charging fails to cure the problem, either the battery is flat or your e-Tracker
program could be corrupted. Your unit would need to be returned to factory for
reprogramming or to fit a new battery.
3) If charging fails to cure the problem, the internal fuse may have blown. Your unit
would need to be returned to the factory for investigation.
Pleasenote:afaultybattery,corruptprogramorblowninternalfusecangivethesame
symptoms.
On screen error messages:
CT’s odd
At least one of the three CTs does not match, or at least one of the three CT cables is
damaged thus causing the “CTs odd” message. In turn test each of the CTs using CT1
input only, the rogue CT can be identified as it will produce a different Amp range to the
other CTs (when going through the e-Tracker's set-up procedure).
For further help and information please contact our team on +44 (0)1424 856610
or visit www.marshalltufflexenergy.com
e-Tracker portable energy monitor operating and maintenance manual
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