If we need to replace your earphones due to a battery defect, your earphones
will be new or equivalent to new in performance and reliability. You will void
your warranty if you disassemble your earphones or expose them to excessive
moisture. If you believe your product is defective within the warranty period,
please contact us at support@masterdynamic.com. Please include your
product’s serial number, proof of purchase, telephone number and full return
shipping address in your message to us. Conditional to serial number, proof of
purchase, and warranty validity, you will be issued a return authorization and
instructions for return shipment. Please note that the dispatch of a
replacement product will take place after our receipt of the defective
product. For questions regarding your product’s warranty, please contact
Master & Dynamic Support at support@masterdynamic.com.
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