TROUBLESHOOTING
EN
11
PLAY/PAUSE NOT WORKING WHEN PLACING IN AND
REMOVING FROM EAR
NO AUDIO OR POOR AUDIO QUALITY FROM A
CONNECTED BLUETOOTH DEVICE
Move the source device closer to the earphones, as physical objects
between the earphones and the source may obstruct the signal.
Try another music application or try another track. Try a different
source device.
Over time the proximity sensor that helps regulate pause/play functions
may become dirty and affect performance. If this happens, take a damp
Q-tip or damp cloth and lightly rub the sensor.
FACTORY RESET
If your earphones are no longer paired to each other, please use the
following steps to perform a factory reset:
1. Remove the Left earphone from the case (Leave the Right earphone in
the case).
2. Quickly press VOL+ on the Left earphone 6 times, and hold on the 6th
press until you hear the voice prompt announce “factory reset” on
the Left earphone.
3. Remove the Right earphone from the case.
4. Quickly press the Multi-Function button on the Right earphone 6 times,
and hold on the 6th press until you hear the voice prompt announce
”factory reset” on the Right earphone.
5. Put both earphones next to each other. The earphones are paired to
each other when the LEDs stop flashing and start “breathing” as they
usually would when pairing to a Bluetooth device.
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