39
Troubleshooting
SYMPTOM CAUSE POSSIBLE SOLUTION
Smoker takes excessive
amount of time to heat.
Climate. Temperatures below 65°F (18°C) may extend heating time.
Smoker plugged into an
extension cord.
Plug smoker directly into power source. Maximum length of
extension cord is 25ft (8m). Minimum gauge is 12/3.
Door not closed properly. Close door and adjust latch so that door seals completely
around smoker.
Water bowl not properly
located.
Locate water bowl properly on supports. See assembly
steps for proper installation.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Gap between the door
and the smoker.
Improper door alignment. Adjust door hinges.
Damaged door seal. Call Masterbuilt for replacement at 1-800-489-1581 for
replacement door kit.
Grease leaking from
smoker.
Door not closed properly. Close door and adjust latch so door seals completely
around smoker.
Smoker is not level. Move smoker to a level surface.
Drip pan is not in proper
location.
Align drip pan so that drain hole in pan and smoker bottom
align.
Grease tray is full. Empty grease tray and reinstall under smoker.
Drain tube is clogged. Clean drain tube.
No smoke. No wood chips. Add wood chips (See adding wood chips guide).
Element not staying on long
enough to heat chips due to
climate.
1. Open vent fully. 2. Open door briefly to allow smoker
temperature to drop approximately 5
°
F (2.78
°C
) below set
temperature then close door.
Controller will not
adjust temperature.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Controller will not
adjust time.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Error code. Thermostat probe is
damaged/short circuited.
Call Masterbuilt for replacement at 1-800-489-1581.
Meat probe is damaged/short
circuited.
Faulty controller.
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