38
Troubleshooting
SYMPTOM CAUSE POSSIBLE SOLUTION
No power to controller
(Does not beep when
plugged into outlet).
Not plugged into outlet. Plug into power source.
House breaker tripped. Reset breaker.
Bad connection at controller. Unplug connection and reconnect. Reference assembly
steps 7 and 8.
Bad connection at PCB
(Power Circuit Board).
Unplug connection and reconnect. Reference PCB access
instructions.
Faulty PCB (Power Circuit
Board).
Call Masterbuilt for replacement at 1-800-489-1581.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Faulty body wiring. Call Masterbuilt for replacement at 1-800-489-1581.
Power indicator not on
(controller beeps when
plugged in).
Smoker is not powered on. Press on/off button.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
No display on controller
(power light is on).
Controller temperature is
below -10°F (-23°C).
Remove controller from smoker and bring to temperature
above 0°F (-18°C). Reference controller access
instructions.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Heating indicator is not
on.
Temperature and time are not
set.
Set temperature and time and wait 60 seconds for heating
light to turn on.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Faulty body wiring. Call Masterbuilt for replacement at 1-800-489-1581.
Element is not on. Bad connection at element. Check element connection. Reference element access
instructions.
Faulty HTL (High Temp Limit
Safety Shut-Off).
Call Masterbuilt at 1-800-489-1581.
Faulty element. Call Masterbuilt for replacement at 1-800-489-1581.
Meat probe does not
display on controller.
Meat Probe not connected
before smoker was plugged
into outlet.
Plug meat probe into meat probe jack and unplug smoker
from outlet. Wait 10 seconds and plug smoker back into
outlet. The smoker performs a self-check when plugged
into outlet to determine the proper information to display.
Bad connection at meat
probe.
Unplug connection and reconnect.
Faulty meat probe. Call Masterbuilt for replacement at 1-800-489-1581.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Meat probe
temperature is not
accurate.
Perform meat probe
temperature verification.
Reference meat probe verification instructions. Meat probe
has a +/-5°F (2.78°C) tolerance.
Faulty meat probe. Call Masterbuilt for replacement at 1-800-489-1581.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Cabinet temperature is
not accurate.
Perform meat probe
temperature verification.
Reference meat probe verification instructions. Meat probe
has a +/-5°F (2.78°C) tolerance.
Perform cabinet temperature
verification.
Reference cabinet temperature verification instructions.
Cabinet temperature has a +/-15°F (8.33°C) tolerance of
average cabinet temperature.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
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