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TROUBLE SHOOTING
20 October 2011 / Sunmaster XS4300-3200-2000 / EN
6 TROUBLE SHOOTING
Consult an installer, if you cannot solve the problem by means of the table below.
Error LED Error Code Meaning What to do?
Off NONE No error Nothing; the inverter is working normally
Off Insufficient irradiation Nothing. Irradiation of the PV modules is insufficient (for
instance during night time)
Off No power from the PV
modules
Consult an installer if the display does not show any
information during daytime. The wiring between the PV
modules and the Sunmaster might be defective.
Off WAIT 0:00 Start-up Nothing. After the Sunmaster was (re)connected to the AC
grid, it checks the quality of the AC grid before it starts
operating normally. This may take up to 5 minutes.
Off SOL1 LOW Voltage of the Solar
input is low
Nothing; normal condition during sunrise and sunset.
Consult an installer if the problem remains while irradiation of
the PV modules is sufficient.
Off COUNTRY
(or any name of
a country)
(Text is blinking)
Country code has not
been selected yet
Select the correct country code. See section 4.3.2.
On TEMP HI Internal temperature of
the inverter is high
Maybe the air flow of the Sunmaster is obstructed. See chapter
3.3 for installation guidelines. If the problem remains, consult
an installer
On SOL1 HIGH Voltage of the Solar
input is high.
Contact your supplier.
On NO GRID No connection to the
AC-grid
Check the connection to the AC-grid. Check the fuse in the
meter cupboard.
On ENS OFF ENS fault
On G83 OFF G83 fault
Error created by a grid safety device. The grid quality is
outside normal limits. Check the grid connection (for instance
too thin or too long AC wiring). Consult an installer
On VAC LOW AC voltage low Voltage of the AC grid is too low. Consult an installer.
On VAC HIGH AC voltage high Voltage of the AC grid is too high. Consult an installer.
On FAC LOW AC frequency low Frequency of the AC grid is too low. Consult an installer.
On FAC HIGH AC frequency high Frequency of the AC grid is too high. Consult an installer.
On INSULATION Insulation failure Leak current between PV modules and grounding. Consult an
installer.
Fast blinking NTC FAIL
Fast blinking EF I2C FAIL
Fast blinking ENS FAIL
Fast blinking CB I2C FAIL
Fast blinking HW VAC FAC
Fast blinking HW RELAY
Fast blinking HW ERROR 1-9
Defective device in the
Sunmaster
Write down the exact error text. Consult an installer for
replacement of the Sunmaster.
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