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Troubleshooting (See Link: neosmartblinds.com/bluelink-troubleshooting/ )
Blue Link - Frequently asked questions
How to setup a blind?
1. First download the Blue Link app to your device: Neo Smart Blinds Blue.
For each motorized blind, add the Neo Blue Link to the motor using the Neo
Blue Link connector. You may need to use a chair or a ladder to be able to
reach connection wire. If that is the case, you should remain on the chair/
ladder until the end of the claim process.
2. Now, enable the Bluetooth on your device, then, open the Neo Smart Blinds
Blue app. Tap on Tap to Claim of the unclaimed blind and follow the steps.
3. Once your blind is claimed, you are ready to go to the next motorized blind
and repeat the same process.
How do I enable the Bluetooth in an Android device?
Each Android device may vary, below is the general guide to enable the
Bluetooth. If this doesn’t work, please see your phone’s manual or support site.
Enabling the Bluetooth via home screen:
1. Swipe down from the top of your screen to fully expand your notication tray
2. Tap on the Bluetooth symbol
3. Tap or swipe the switch so it will be in the “on” position
Enabling the Bluetooth via settings:
1. Tap on Settings
2. Look for Bluetooth or the Bluetooth symbol in your settings and tap it
3. Tap or swipe the switch so it will be in the “on” position
How do I enable the Bluetooth in an Apple device?
Below is the general guide to enable the Bluetooth in your Apple device. If this
doesn’t work, please see your phone’s manual or Apple’s support site.
Enabling the Bluetooth via home screen:
1. Swipe up from the bottom of your screen to fully expand the control center
2. Tap on the Bluetooth symbol to enable it (the icon will be blue)
Enabling the Bluetooth via settings:
1. Tap on Settings
2. Look for Bluetooth or the Bluetooth symbol in your settings and tap it
3. Tap or swipe the switch so it will be in the “on” position
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