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PROBLEM PROBABLE CAUSE REMEDY
The product is under-cooked or
over-cooked.
The release sheet is worn. Replace the release sheet.
Incorrect cooking time. Reset the processor control for
the correct time.
Incorrect temperature. Adjust the processor control to
the proper setting.
The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
Daily cleaning procedures must
be followed to properly clean
the upper platen and the lower
grill surface and to remove
carbon build-up.
The preset gap height is
incorrect.
Call a service technician.
The heating zone is not
heating.
Call a service technician.
The product is not cooking
evenly.
The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
Daily cleaning procedures must
be followed to properly clean
the upper platen and the lower
grill surface and to remove
carbon build-up.
The release sheet is worn. Replace release sheet.
The platen is not level. Re-level the platen.
Air pressure is not high enough. Call a service technician.
The preset gap height is
incorrect.
Call a service technician.
The product is not recognized. The grill is not set in the Auto
Product Recognition mode.
Check the product for correct
settings.
The platen will not auto-level. Defective motors and cables. Call a service technician.
Defective motor interface
board.
Call a service technician.
Loose harness connections. Call a service technician.
Defective main display
controller.
Call a service technician.
The display reads “PROBE
OPEN”.
The thermocouple or the
thermocouple interface board is
faulty.
Call a service technician.
The display reads “UPPER
PLATEN STUCK”.
The arm bearings are dirty. Call a service technician.
The air cylinder is faulty. Call a service technician.
Plugged air lines to cylinders. Call a service technician.
The automatic air drain will not
close.
The solenoid is faulty. Call a service technician.
A wire is loose or broken. Call a service technician.
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