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PROBLEM PROBABLE CAUSE REMEDY
The product is under-cooked or
overcooked.
The release material sheet is
worn.
Replace the release material
sheet.
Incorrect cooking time. Reset the processor control for
the correct time.
Incorrect temperature. Adju st the processor control to
the proper setting.
The preset gap height is
incorrect.
Call a service technician.
The heating zone is not
heating.
Call a service technician.
The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface and to remove carbon
build-up.
The product is not cooking
evenly.
The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface and to remove carbon
build-up.
Release material sheet is worn. Replace release material sheet.
Air pressure is not high enough. Call a service technician.
The platen is not level. Relevel the platen.
The preset gap height is
incorrect.
Call a service technician.
The product is not recognized. The grill is not set in the Auto
Product Recognition mode.
Check the product for correct
settings.
The platen will not auto-level. Defective motors and cables. Call a service technician.
Defective motor interface
board.
Call a service technician.
Loose harness connections. Call a service technician.
Defective main display
controller.
Call a service technician.
The display reads “PROBE
OPEN”.
The thermocouple or the
thermocouple interface board is
faulty.
Call a service technician.
The display reads “UPPER
PLATEN STUCK”.
The arm bearings are dirty. Call a service technician.
The air cylinder is faulty. Call a service technician.
Plugged air lines to cylinders. Call a service technician.
The automatic air drain will not
close.
The solenoid is faulty. Call a service technician.
A wire is loose or broken. Call a service technician.
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