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MediaGear USB-C PD - Getting more Information; Contacting Support

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Getting more information
For comprehensive information about your computer, as well as governmental agency and safety
information about the use of your computer, access Help and Support by selecting Start > Help
and Support of your computer.
The MediaGear Web site (http://www.mediagearpro.com) provides product news and software updates.
Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you may need to contact support.
For the fastest possible resolution of your problem, have the following information available when you call or
e-mail:
Model name and number for the computer and for the universal dock
Serial numbers for the universal dock
Dates the universal dock were purchased
Conditions under which the problem occurred
Error messages that have been displayed
Hardware and software you are using
The manufacturer and model of components connected to the computer and universal dock.
NOTE: The serial number and other information for the universal dock can be found on the
service label located on the bottom of the universal dock.
Getting more information 18