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18.2. Special warranty conditions for repair on site or
replacement on site
If there is an entitlement to on-site repair or replacement, the specific warranty
terms and conditions for on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or
replacements on site:
• Personnel from the warranty provider who arrive at your premises for the above-
mentioned purpose must have unrestricted, safe and immediate access to the
devices.
• Telecommunication facilities required by these personnel for the proper
execution of your order, for testing and diagnostic purposes or for remedying
faults must be provided by you at your own expense.
• You shall be personally responsible for restoring your own application software
after completion of the service by the warranty provider.
• You shall be personally responsible for configuring and connecting any existing
external devices after completion of the service by the warranty provider.
• The free cancellation period for repairs or replacements on site is at least 48
hours, thereafter we shall invoice you for any costs resulting from a late or
missing cancellation.
19. Service Address
0333 3213106 01793 715716
(costs: local)
Mo - Fr: 08:00 - 20:00
Sa - Su: 10:00 - 16:00
www.medion.co.uk
@ Please use the contact form at www.medion.com/contact
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