Mercedes me calls
Making a call via the overhead control panel
1
me button for service, concierge or informa‐
tion calls
2
SOS button cover
3
SOS button (emergency call system)
#
To make a Mercedes me call: press me
button 1.
#
To make an emergency call: press SOS
button cover 2 briefly to open.
#
Press and hold SOS button 3 for at least
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Center
has been initiated via the me button in the over‐
head control panel or the multimedia system
(/ page 420).
Using the voice dialog system you access the
desired service:
R
Concierge Service (if the service is activated)
R
Accident and breakdown management
(/ page 422)
R
Mercedes-Benz Customer Center for general
information about the vehicle
You can find information on the following topics:
R
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest authorized Mercedes-Benz Center
R
Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (/ page 421).
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
R
Access to a GSM network is available.
R
The contract partner's GSM network cover‐
age is available in the respective region.
R
The ignition must be switched on so that
vehicle data can be transferred automati‐
cally.
420
MBUX multimedia system
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