Section 8 - Customer Assistance Information
90-899883210 APRIL 2008 Page 39
Resolving a Problem
Satisfaction with your Mercury MerCruiser product is very important to your dealer and to us. If you ever
have a problem, question or concern about your power package, contact your dealer or any authorized
Mercury MerCruiser dealership. If you need additional assistance:
1. Talk with the dealership's sales manager or service manager. Contact the owner of the dealership if
the sales manager and service manager have been unable to resolve the problem.
2. If your question, concern, or problem cannot be resolved by your dealership, please contact Mercury
Marine Service Office for assistance. Mercury Marine will work with you and your dealership to resolve
all problems.
The following information will be needed by the Service Office:
• Your name and address
• Daytime telephone number
• Model and serial numbers for your power package
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices are listed on the next page.
Mercury Marine Service Offices
For assistance, call, fax or write. Please include your daytime telephone number with mail and fax
correspondence.
Telephone Fax Mail
(405) 743 6566 (405) 743 6570
Mercury MerCruiser
3003 N. Perkins Rd.
Stillwater, OK 74075
(905) 567 MERC (6372) (905) 567 8515
Mercury Marine Ltd.
2395 Meadowpine Blvd.
Mississauga, Ontario L5N 7W6
Canada
(61) (3) 9791 5822 (61) (3) 9793 5880
Mercury Marine Australia
132-140 Frankston Road
Dandenong, Victoria 3164
Australia
(32) (87) 32 32 11 (32) (87) 31 19 65
Marine Power - Europe, Inc.
Parc Industriel de Petit-Rechain
B-4800 Verviers,
Belgium
(954) 744 3500 (954) 744 3535
Mercury Marine - Latin America & Caribbean
11650 Interchange Circle North,
Miramar, FL 33025
U.S.A.
(81) 53 423 2500 (81) 53 423 2510
Mercury Marine - Japan
283-1 Anshin-cho
Hamamatsu, Shizuoka 435-0005
Japan
(65) 6546 6160 (65) 6546 7789
Mercury Marine Singapore
72 Loyang Way
, 508762
Singapore
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