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HELP
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CA461
Owner Service Assistance
Local Repair Service
Always return your Mercury MerCruiser powered boat to your local Authorized Dealer, should the need for
service arise. Only he has the factory trained mechanics, knowledge, special tools and equipment and the
genuine Quicksilver parts and accessories* to properly service your engine should the need occur. He knows
your engine best.
* Quicksilver parts and accessories are engineered and built by Mercury Marine, specifically for Mercury
MerCruiser
stern drives and inboards.
Service Away From Home
If you are away from your local dealer and the need arises for service, contact the nearest Authorized Dealer.
Refer to the Yellow Pages of the telephone directory. If, for any reason, you cannot obtain service, contact the
nearest Regional Service Center. Outside the United States and Canada, contact the nearest Marine Power
International Service Center.
Parts And Accessories Inquiries
All inquiries concerning Quicksilver replacement parts and accessories should be directed to your local
Authorized Dealer. The dealer has the necessary information to order parts and accessories for you should he
not have them in stock. Only Authorized Dealers can purchase genuine Quicksilver parts and accessories from
the factory. Mercury Marine does not sell to unauthorized dealers or retail customers. When inquiring on parts
and accessories, the dealer requires the motor model and serial number(s) to order the correct parts.
CB577
Resolving A Problem
Satisfaction with your Mercury MerCruiser product is very important to your dealer and to us. If you ever have
a problem, question or concern about your power package, contact your dealer or any Authorized Mercury Mer-
Cruiser Dealership. If additional assistance is required, take these steps.
1 Talk with the dealership’s sales manager or service manager. If this has already been done, then contact the
owner of the dealership.
2 Should you have a question, concern or problem that cannot be resolved by your dealership, please contact
Mercury Marine Service Office for assistance. Mercury Marine will work with you and your dealership to resolve
all problems.
The following information will be needed
by the service office:
• Your name and address
• Daytime telephone number
• Model and serial number for your power package
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices are listed on the next page.
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