Micca Speck G3 - Troubleshooting Common Issues; Video Playback Problems; Output and Connection Issues; Storage Device Recognition

Copyright © 2009-2022 Micca. All rights reserved. Page | 18
7 Troubleshooting
Make sure the player has the most current firmware version installed. For the latest firmware
and troubleshooting resources, visit our product information website www.miccatron.com, or
email technical support at support@miccatron.com for personalized assistance.
Video does not play
If a video will not play or generates an error when played, this is most likely due to the video
stream in the file being encoded in an unsupported format. The Speck G3/4K supports many
popular video formats, but the following video types are not supported:
• Speck 4K does not support:
o Video resolution higher than 4096x2304 30fps
o Videos with a bit-rate higher than 200mbps
• Speck G3 does not support:
o Video resolution higher than 2560x1440 60fps
o Videos with a bit-rate higher than 100mbps
• Proprietary codecs such as ProRes, DivX, and DNxHD are not supported
• DRM-protected and encrypted videos are not supported
To fix videos like this, it is necessary to recode them using software tools such as HandBrake
(www.handbrake.fr). Our product information website (www.miccatron.com) contains detailed
tutorials on how to use HandBrake to recode a video.
No video output, or distorted video on screen
First, make sure the following:
• The player is connected to the TV
• The TV is set to the correct input
• The player is powered on, as indicated by a green light on the Speck G3/4K
If connected to a TV using the HDMI, press the HDMI button on the remote to switch the player
to HDMI output mode. If connected using the AV red/white/yellow cable, press the AV button on
the remote to toggle the output mode.
Player does not read SD cards or USB drives
This is most likely because the SD card or USB drive used does not have the correct format.
The Micca Speck G3/4K supports the following storage devices:
• USB drives up to 8TB with FAT/FAT32, exFAT, and NTFS file systems.
• Micro SD cards up to 1TB using FAT/FAT32, exFAT, and NTFS file systems.
HFS+ and ext file systems are not supported.