Frequently asked questions
87
Problem Possible cause and solution
Fill the salt reservoir (see “Reactivation salt” under
“Before using for the first time”).
The salt-reservoir cap has not been screwed on cor-
rectly.
Replace it, making sure that it screws back on cor-
rectly.
Unsuitable combination detergents were used.
Switch to another detergent. If using detergent tabs
or powder detergent, do not choose combination
products and ensure you refill the reactivation salt
and rinse aid.
The water softener is programmed to too low a water
hardness level.
Program the water softener to a higher water hard-
ness level (see “Water hardness” under “Settings”).
Too much detergent was dispensed.
Reduce the dispensing quantity during automatic
dispensing (if available) (see “Settings – AutoDos”).
Activate the “Second interim rinse” function (see
“Settings – Second interim rinse”).
Not enough combination detergent was dispensed.
The water softener performance is not sufficient.
Increase the dispensing quantity during automatic
dispensing (if available) (see “Settings – AutoDos”).
Add more reactivation salt.
Plastic parts are discol-
ored.
Natural dyes, e.g., from carrots, tomatoes, or ketchup
may be the cause. The amount of detergent used or
its bleaching effect was not sufficient to deal with nat-
ural dyes.
Use more detergent (see “Detergent”).
Parts that are already discolored will not revert to
their original color.
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