Miele HS23 - Troubleshooting Common Issues; Problem Diagnosis and Solutions

Troubleshooting
33
Many malfunctions and faults that can occur in daily operation can be easily
remedied. You can save time and money in many cases, as you do not need to call
the Miele Customer Service Department.
Information to help you remedy faults yourself can be found at www.miele.com/
service.
The following tables are designed to help you to find the cause of a malfunction or a
fault and to resolve it.
 Risk of injury caused by rotating roller brush.
You can injure yourself on the rotating roller brush.
Switch the vacuum cleaner off before dealing with any problems. Use the On/
Off switch on the handle to do this.
Problem Cause and remedy
Battery charging state
indicator when switch-
ing on: left and middle
indicators flash rapidly.
Temperature fault
 Wait for approximately 30minutes before switch-
ing the vacuum cleaner back on again.
Battery charging state
indicator when charging:
right and middle indicat-
ors flash rapidly
Battery errors
 If you are charging the battery without a wall
mounting, pull the charging plug out of the char-
ging socket on the rear of the PowerUnit.
 Remove the vacuum cleaner from the wall bracket
if you are charging the battery in the wall bracket..
 Wait approx. 5minutes before continuing to charge
the battery.
It is essential to take prescribed ambient temperat-
ures into account when charging and changing the
battery; see “Warning and safety notes”.
LED on the handle is
flashing.
“Battery is discharged” fault
 Charge the battery (see “Commissioning” – “Gen-
eral battery information” and “Charging the bat-
tery”).
Internal system error
 Check the vacuum cleaner airways for any block-
ages.
 Clean the dust container, pre-filter and fine dust fil-
ter (see “Cleaning and care”).
 Wait for approximately 30minutes before switch-
ing the vacuum cleaner back on again.