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Chapter5 Troubleshooting
When using a 600cc cartridge, the
remaining ink has dropped to less than
60cc.
• Remove and weigh the 600cc cartridge, then
set it again.
• ( P.3-22 “When [Ink Level low] is displayed”)
When using a 600cc cartridge, the
remaining ink has dropped to less than
25cc.
Writing in IC failed in the 600cc cartridge
use and the weight input.
• Make sure that the cartridge is correctly
inserted.
• Reinsert the cartridge.
• Turn the main power OFF, wait a while, and
then turn it ON again.If the same error mes-
sage appears, contact our service desk or
your local distributor to call for service.
There is a slot in which the cartridge has
not been inserted more than a certain
time.
• Set a cartridge.
A problem has occurred in the ink car-
tridge IC chip information.
The used count has exceeded the pre-
scribed value.
• Make sure there is no nozzle clogging
(especially for the white ink).
A problem has occurred in the ink car-
tridge IC chip information.
The used count has exceeded the pre-
scribed value.
• Replace the IC chip (Make sure to replace
the IC chip at the same time to replace the
ink pack).
• Make sure there is no nozzle clogging
(especially for the white ink).
Remaining ink is 0 in the cartridge (ink
end/ only when the 4-color ink set is
used)?
• Replace with new ink.
The nozzle check has been suspended
due to some problem.
• Turn the main power OFF, wait a while, and
then turn it ON again.
If the same error message appears, contact
our service desk or your local distributor to
call for service.
The NCU unit is not connected.
The NCU sensor sensitivity is too low to
correctly judge nozzle missing.
The nozzle check function cannot be
used.
The NCU cannot correctly recognize the
ink discharge, because there are fre-
quent nozzle missing and ink droplet
misalignment.
• Check the state of the nozzles, and if there
are frequent nozzle missing and ink droplet
misalignment, conduct cleaning to restore.
Adjustment of the discharge position to
the NCU has failed.
Sensor sensitivity adjustment has failed.
• Check the state of the nozzles, and if there
are frequent nozzle missing and ink droplet
misalignment, conduct cleaning to restore.
• If the same error message still appears after
restoring the state of the nozzles, contact
our service desk or your local distributor to
call for service.
The NCU ink pat is full.
• Contact our service desk or your local dis-
tributor to call for service.
Message Cause Solution
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