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Mitel 5212/5224 User Manual

Mitel 5212/5224
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USER GUIDE

Table of Contents

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Mitel 5212/5224 Specifications

General IconGeneral
BrandMitel
Model5212/5224
CategoryIP Phone
LanguageEnglish

Summary

About Your Phone

Elements of Your Phone

Details phone components like display, softkeys, indicators, and audio controls.

Selecting Menu Options

Instructions on how to navigate and select menu items using phone keys or softkeys.

Using Your IP Phone in Remote Mode

Guidance on operating the IP phone from a location away from the office.

About Feature Access Codes

Information on using access codes for various phone features.

For Users on Resilient 3300 ICP Systems

Specific considerations for users connected to a secondary ICP system.

5224 IP Phone Line Interface Module

Information about the optional analog line interface for the 5224 IP Phone.

Tips for Your Comfort and Safety

Don't Cradle the Handset!

Advice against cradling the handset to prevent neck, shoulder, or back discomfort.

Protect Your Hearing

Guidance on adjusting volume levels to prevent hearing loss.

Adjust the Viewing Angle

Instructions on how to tilt the phone stand for better screen visibility.

Customizing Your 5212/5224 IP Phone

Ringer Control

Adjusting ringer volume while ringing and ringer pitch when idle.

Handset Receiver Volume Control

Adjusting the volume for the handset receiver during calls.

Speaker Volume Control

Adjusting speaker volume for on-hook calls or background music.

Display Contrast Control

Adjusting the display contrast for better readability.

Feature Keys

Programming personal keys to act as feature keys.

Language Change

Changing the display language of the IP phone.

Making and Answering Calls

Make a Call

Step-by-step instructions for initiating a phone call.

Answer a Call

Procedures for responding to incoming calls.

Emergency Calls

Guidance on making emergency calls, including different routing scenarios.

Phonebook (5224 IP Phone only)

Using the phone's directory to store and retrieve contacts.

Redial

Redialing the last manually dialed number.

Redial - Saved Number

Saving a number for later redialing and redialing saved numbers.

Speed Call Keys

Using speed dial keys for quick dialing and storing numbers.

Speed Call – Personal

Storing and dialing personal speed call numbers via index.

Handsfree Operation

Using the phone's speakerphone for handsfree calls.

Auto-Answer

Configuring the phone to automatically answer incoming calls.

Group Listen

Allowing others to hear a call via the speakerphone.

Call Handling

Hold

Placing active calls on hold and retrieving them.

Mute

Temporarily disabling the handset, headset, or speaker microphone.

Transfer

Transferring active calls to a third party.

Conference

Setting up and managing three-party conference calls.

Conference Split

Splitting a conference call to speak privately with one party.

Add Held (5224 IP Phone only)

Moving a held call to another line or adding it to an existing call.

Swap

Switching between two parties in an established two-party call.

Call Forward

Redirecting incoming calls to an alternate number with various options.

Call Forward - Remote (I'm Here)

Forwarding calls from a remote station to your current location.

Call Forward - End Chaining

Ensuring calls are not forwarded again by the destination number.

Call Forward - Forced (5224 IP Phone only)

Forcing an incoming call to be forwarded.

Call Forward - Override

Overriding Call Forward to ring a specific station.

Messaging - Advisory

Setting an advisory message on the phone display for your whereabouts.

Messaging - Callback

Leaving and responding to callback messages.

Messaging - Cancel Callback

Canceling a single callback message.

Messaging - Cancel All Callbacks

Canceling all pending callback messages.

Using Advanced Features

Account Codes

Using forced account codes for call tracking or billing purposes.

Attendant Call Hold - Remote Retrieve

Retrieving calls placed on hold by an attendant.

Call Park

Placing calls on a special hold state for retrieval from any extension.

Call Pickup

Answering calls ringing at other phones within your pickup group.

Campon

Intercepting a call to a busy station.

Do Not Disturb

Activating and deactivating the Do Not Disturb feature.

Override

Bypassing busy or DND tones to connect a call.

Paging

Making general announcements to other phones via speakers.

Direct Paging

Paging a specific party directly through their handsfree speaker.

Direct Paging - Handsfree Answerback Enabled

Answering direct pages with handsfree answerback enabled.

Direct Paging - Handsfree Answerback Disabled

Answering direct pages with handsfree answerback disabled.

Reminder (5224 IP Phone only)

Programming and managing timed reminders on the phone.

Headset Operation

Instructions for using a headset with the phone.

Headset Operation (with Feature Control Switch)

Specific headset operations using a feature control switch.

Music

Turning music playback on or off on the phone.

Group Paging / Meet Me Answer

Paging groups and responding to pages using Meet Me Answer.

Trunk Flash

Using Trunk Flash to access Centrex features during calls.

Record a Call

Recording phone conversations using the voicemail system.

Hot Desking

Logging into the phone system from different desk locations.

Tag Call

Marking threatening or malicious calls for identification.

Call History

Viewing logs of missed, answered, and outgoing calls.

Night Answer

Switching the phone system between day and night service modes.

Release

Disconnecting from calls without hanging up the handset.

Mobile Extension

Linking your desk phone to an external PSTN-connected phone.

Using the Line Interface Module (5224 IP Phone Only)

Line Interface Module Mode

Using the Line Interface Module for calls at any time.

Failover Mode

Using the Line Interface Module only when the IP connection fails.

Emergency Calls

Making emergency calls using the Line Interface Module line.

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