Mitel 5330E/5340E IP Phone Quick Reference (MiVoice Business)
ABOUT THE MITEL 5330E/5340E IP PHONE
Built-in Status Indicators on each key
If Line is: Status Indicator is:
Idle ............................ Off
Busy .......................... On
Ringing ..................... Slow Flash
On Hold (your set) .... Rapid Flash
On Hold (other set) ... Slow On/Fast Off Flash
Prime Line (phone number) is the key on the bottom left.
Programmable Keys 5330 (24 Keys) 5340 (48 Keys).
Softkeys, located in the top part of the display, list
features as they become available.
NAVIGATION KEYS (located immediately below the display)
help you move between the three screens:
Go Forward One Screen ........... Press
Go Backward One Screen ........ Press
7
FIXED KEYS
Speaker Hold Redial
Mute Trans/Conf Message
Cancel Menu
MAKING
AND ANSWERING CALLS
1. Lift the Handset (prime line is selected for outgoing line)
SELECT DIFFERENT LINE .. Press line appearance key
2. Dial the Number:
Extension ............ 4-Digit Number (or use Phonebook)
Speed Call ........... Press speed call key
Redial ................... Press (REDIAL) key
Redials last external number dialed
Local Number ...... 9+Area Code+Number
Long Distance ..... 9+1+Area Code+Number
Emergency .......... 911 or 9+911
USE PHONE’S SPEAKER MODE TO MAKE/ANSWER CALL
MAKE CALL ........ Dial the number (don’t lift the handset)
ANSWER CALL ... Press FLASHING LINE key
USE HANDSET .... Lift the handset
USE SPEAKER ... Press (SPEAKER) and hang up handset
END CALL .......... Press (CANCEL) key
Audio Controls (for handset and speaker phone):
MUTE ... Press (MUTE) key (LED LIT – mic inactive)
TALK ... Press (MUTE) key (LED NOT LIT
mic active)
INCREASE HEARING VOLUME ........ Press (UP) key
DECREASE HEARING VOLUME ...... Press (DOWN) key
FORWARD A RINGING CALL TO VOICE MAIL
To forward a ringing call to VM first you must set up a
call forwarding profile. Follow instructions to activate
then deactivate for the feature key to be programmed.
Press (APPLICATIONS Key)
Press Call Forwarding Key
Enter VM Number 1800
Press Activate Key
Press
(APPLICATIONS Key)
Press Call Forwarding Key
Press Deactivate Key
Once the forwarding profile is set up a “forward
call” soft key will appear for you to press to send
the caller to VM.
HOLD FEATURE
Place Call on Hold ..... Press
(HOLD) key
Retrieve call on hold:
FROM YOUR PHONE ... Press FLASHING LINE key
ANY OTHER PHONE ... Call Retrieve + Ext
NOTE: To Create a 3 party Conference from 2 separate calls:
1. Place the first caller on hold by selecting the 2
nd
line key to
answer an incoming call or make another outbound call.
2. Press the ADDHELD SOFTKEY
3. Press the FLASHING LINE KEY where your caller is on hold.
TRANSFER
ACTIVE CALL
To transfer a call to another person:
1. Press (TRANS/CONF) (places call on Hold):
2. Dial Number of Third Party (can use phonebook)
Transfer Options:
Unsupervised Transfer .... Press RELEASE ME key
Supervised Transfer ........ Follow these steps:
a. Consult
b. Hang Up
CANCEL Transfer .............. Press (CANCEL) key
TRANSFER DIRECTLY TO A MAILBOX
To transfer a caller directly to a mailbox:
1. Press Message key (caller is on hold)
2. Enter Mailbox Number (Extension)
3. Hang Up
CONFERENCE CALL
A Conference Call can include up to 8 parties and:
Anyone can add a party to the Conference Call
Originator can leave without ending Conference Call
FORM CONFERENCE CALL OR ADD TO EXISTING ONE:
1. Press (TRANS/CONF) (places call on Hold):
2. Dial Number of the Next Party
3. Wait for Answer
If Busy Signal/No Answer .. Press (CANCEL) key
You will be reconnected to the conference call. To
bring another party into the call, repeat steps
1-3.
4. Press (TRANS/CONF) (all parties are on the call)
Leave Conference Call ........... Hang Up
Personal Keys
Display
Ring/Message Indicator
Up/Down Control Keys
Speaker/Mute
Fixed Function Keys
Keypad
Navigation Keys
Speaker
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