Mitel 5312 - Page 2

Q u i c k R e f e r e n c e G u i d e
Answering Calls
To answer a call you must pick-up the handset, press the prime key or press [SPEAKER].
Internal:
Single ring, prime key flashes, pick up handset, or press
flashing key. Display shows who is calling you before you
answer.
External:
Double ring, prime or line key flashes, pick up handset or
press flashing key.
Calls Forwarded to You:
Display shows “from XXXX”, answer as above.
Call Waiting – What Can You Do (Only Available if Programmed on Feature Keys)
While on a call, you hear call waiting tone, you can either hang up or press the [WAIT]
feature key - this holds your current call and brings the waiting call through - press
[TRADE] again to hold the new call and reconnect to your original call.
Someone Answer That Phone
Group Pick up:
Lift handset and press PICK UP feature key or *6
To answer any ringing extension
Dial **6 plus the ringing extension number.
Need To Make A Call
Operator Call
Dial 0
Making Internal/Network Calls
Dial the Extension Number you require.
Making External Calls
Dial 9 and the required telephone number or
Dial System Speedcall code XXXX or
Dial Personal Speedcall code: *1(00-09) or
Press [REDIAL] key for Last Number Redial.
Hold on I’ll Find Out
To hold a call press the [HOLD] key.
To retrieve a held call press the fast flashing line key.
What Is Their Extension Number?
Press [SUPERKEY], press * to select “PHONEBOOK”, use dialpad to display first few
letters of the name you want to look up, press 0 to select “LOOK UP”, use 0 to select
“NEXT” if required and when the correct name appears in the screen press * to select
“CALL”.