Mitel 5320 - Page 2

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MITEL 5320 IP SET CALL HANDLING
TO ANSWER A CALL
1. Lift the handset, or press c(I»}nsweron speakerphone
TO MAKE A CALL
1.. Pickup your handset
2. Do one of the following:
• For internal calls, dial the extension number of the person you wish to reach
• For external calls, dial 9 plus the phone number
TO END A CALL
1. Do one of the following
Hang Up
Press the ®Cancel) key
Press the ~).speaker) key, if using handsfree
TO PLACE A CALL ON HOLD
1. While on the call, press O~ld)
TO RETRIEVE A CALL FROM HOLD
1. Press the flashing LinelExt key where the call is holding
TO TRANSFER A CALL
1. While on the call, press "'" I sntransfer/Conference)
2. Do one of the following:
• To transfer internally, dial the extension number you wish to transfer to
• To transfer externally, dial 9 plus the phone number you wish to transfer to
3. Stay on the line to announce your transfer, press the Release Me softkey or hang up to complete
your transfer
• To cancel the transfer, press ®<tnce!)
TO TRANSFER A CALL TO VOICE MAIL
1. With the caller on the line, press the ""~ssage) key
2. Dial the extension number to transfer to or press the DSS/BLF key for that person
3. Hang up immediately
TO INITIATE A CONFERENCE CALL
1. While on the first call, press "'" I sntransfer/Conference)
2. Dial the extension number of the next party, or dial 9 plus the phone number of the next party
3. Wait for an answer (you cannot conference in a ringing phone)
4. Press "'" I sntrransfer/Conference), you will hear a tone before the new party is connected
TO ADD A CALL ON HOLD TO AN EXISTING CONVERSATION OR CONFERENCE
I. With a call on the line and a call on hold press the Add Held softkey
2. Press the flashing line key to add the part on hold to your conversation