FREQUENTLY ASKED QUESTIONS MITEL 1
MITEL 8528 / 8568 TELEPHONES
Q. Do the Mitel
®
8528 / 8568 Telephones support headset operation?
A. Yes. The 8528 / 8568 Telephones have a separate headset jack or port in the base of the
phone. All of the same Plantronics headsets that are supported on the Mitel 8520 / 8560
Telephones are also supported on the 8528 / 8568 Telephones.
Q. Is a line cord included with the 8528 / 8568 Telephones?
A.
A 4 meter (13 ft.) line cord cable is packaged with the 8528 / 8568 Telephones. An RJ-11
Line Cord is included with the NA phone variants and one each of the RJ-45 and BT Line
Cord is included with the UK phone variants.
Q. What are the MTTF Rates for the digital phones?
A.
Here are the current MTTF (Mean Time To Failure) rates for the telephones. These are
sometimes referred to as MTBF (Mean Time Between Failure) rates:
Telephone MTTF Rate (Years)
8528 Telephone 10
8568 Telephone 10
Q. What is the power consumption of the 8528 and 8568 Telephones
and their peripherals?
A. Telephone Typical (Active) Power
8528 Telephone 1 W
8568 Telephone 1 W
PKM 12 1.3 W
PKM 48 1.7 W
Q. What are the main differences between the new 8528 / 8568 Telephones and the
older 8520 / 8560 Telephones?
A.
The new 8528 and 8568 Telephones function similar to the Mitel 8520 and 8560
Telephones, but include the following functional differences:
• The 8528 and 8568 Telephones require Mitel 5000 Communications Platform (CP)
software v3.2 or later. They are not backwards compatible with previous 5000 CP
software versions and they are not compatible with Inter-Tel Axxess
®
systems
• The 8528 and 8568 Telephones run on programmable firmware that is downloaded to the
telephone when it first comes on-line and when updates become available
• The 8528 and 8568 Telephones support the Mitel Unified Communicator
®
(UC) Express
and Mitel Unified Communicator
®
(UC) Advanced (Release 3.0) desktop applications.
(The existing 8520 / 8560 Telephones support the UC Advanced application but NOT
the UC Express.)
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