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Mitel 6930 User Manual

Mitel 6930
247 pages
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Mitel 6930 SIP Phone
RELEASE 6.1.0 USER GUIDE
58016547 REV00
October, 2021

Table of Contents

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Mitel 6930 Specifications

General IconGeneral
Resolution480 x 272 pixels
USB Headset SupportYes
ProtocolsSIP
Display4.3-inch color display
ConnectivityBluetooth
AudioFull-duplex speakerphone
BluetoothBluetooth 4.1
Headset PortYes
Supported CodecsG.711, G.729, G.722
Weight0.9 kg
ExpansionOptional expansion modules
PowerPoE (802.3af) or AC adapter

Summary

Welcome

6930 IP Phone Overview

Introduces the Mitel 6930 SIP IP phone's features and capabilities.

6930 IP Phone Model Variants

Lists the different models of the 6930 IP Phone available.

6930t IP Phone Features

Details the specific antimicrobial features of the 6930t model.

About this Guide

Documentation

Mitel 6930 SIP IP Phone Quick Reference Guide

Provides call handling, UI overview, and navigation details.

Mitel 6930 IP Phone Installation Guide

Covers installation, setup, general features, and customization.

Mitel 6900 SIP IP Phones Administrator Guide

Details network setup and advanced configuration for administrators.

Requirements

Installation and Setup

Phone Features

IP Phone Keys

Key Panel Overview

Identifies the physical keys and their corresponding labels on the phone.

Key Description

Provides detailed explanations for the function of each key on the 6930.

Dialpad Keys

Explains the function and character mapping of the phone's dialpad keys.

E.164 Support

Details how to dial international E.164 numbers, including the '+' symbol.

Getting Started

Plugging in and Starting the Phone

Explains the phone's startup sequence and initial boot process.

Network Connection Status

Describes how the phone indicates network connection or disconnection status.

Voice Services

UI Overview

Home Screen

Describes the default display when the phone is idle, showing line, time, and status.

Phone/Line Status Indicators

Explains icons for phone/line status like locked, voicemail, missed calls, DND, and headset.

Softkeys

Details the 12 top and 5 bottom softkeys and their configuration capabilities.

Line Selection Screen

Shows available lines, usage indicators, and how to select a line for actions.

Detailed-View Call Screen

Displays comprehensive information for a specific active call.

Multi-View Call Screen

Allows efficient management of multiple calls, useful for transfers and conferences.

UI Navigation

Explains how to use navigation keys for phone interface interaction.

Methods of Customizing Your Phone

Phone Options via IP Phone UI

Details how to customize settings like language, time, and directory via the phone's interface.

Setting UI Language via IP Phone

Provides steps to change the screen language using the phone's interface.

Setting UI Language via Mitel Web UI

Explains how to select the UI language through the Mitel Web UI.

Input Language Settings

Describes how to configure text input languages for the dialpad.

Log Issue Key

Phone Status

Phone Status via IP Phone UI

Details accessing firmware, network, and storage status through the phone's interface.

Finding Your Phone's IP Address

Provides steps to locate the phone's IP address, needed for Web UI access.

Phone Status via Mitel Web UI

Describes viewing network, hardware, and firmware status through the Web UI.

SIP Account Status

Explains how to check the SIP registration status and error conditions.

Customizing Phone Language

IP Phone and Web UI Language Settings

Lists supported languages and how to select them for the UI display.

Setting UI Language via IP Phone

Provides steps to change the screen language using the phone's interface.

Setting UI Language via Mitel Web UI

Explains how to select the UI language through the Mitel Web UI.

Input Language Settings

Describes how to configure text input languages for the dialpad.

Time and Date Configuration

Settings for Time and Date

Allows configuring time format, daylight savings, and date format.

Time Zone Configuration

Explains how to set the phone's time zone based on geographical regions.

Setting Date and Time

Provides steps to manually set the phone's date and time or use network time.

Directory Management

Directory Settings Configuration

Explains how to set name order and sorting preferences for contacts.

External Directory Sources

Details enabling/disabling and renaming labels for external directory sources.

Navigating Directory with External Sources

Explains accessing and browsing contacts from external sources.

Performing Directory Search

Describes how to search for contacts across all configured directories.

Dialing from the Directory

Guides on how to dial phone numbers directly from directory entries.

Local Directory Features

Covers adding, editing, deleting contacts, and assigning custom ring tones.

Editing Local Directory Entries

Explains how to modify existing contact information in the local directory.

Deleting Local Directory Entries

Details how to delete all or individual contacts from the local directory.

Phone Lock and Password

Configuring a User Password

Provides step-by-step instructions for setting a new user password.

Locking the Phone via IP Phone UI

Details the process to lock the phone using its interface to prevent usage.

Configuring Lock Settings via Mitel Web UI

Explains how to set user passwords and phone lock via the Web UI.

Bluetooth Functionality

Enabling Bluetooth

Steps to turn on and enable Bluetooth wireless functionality on the phone.

Pairing a Bluetooth Device

Guides users through the process of pairing mobile phones and headsets.

Managing Paired Bluetooth Devices

Explains how to forget or disconnect paired Bluetooth devices.

Renaming and Connecting Bluetooth Devices

Covers renaming paired devices and connecting to different or disconnected ones.

Diagnostics

Audio Diagnostics

Details capturing audio log files for debugging audio issues on the phone.

Audio Settings

Audio Mode Configuration

Explains the four available audio modes for calls (Speaker, Headset, etc.).

Setting Audio Mode via IP Phone UI

Provides steps to select the audio mode (Speaker, Headset) on the phone.

Headset Features and Configuration

Details headset microphone volume, DHSG, and USB wireless settings.

Ring Tones and Tone Sets

Explains how to select pre-installed or custom ring tones and tone sets.

Display Settings

Home Screen Settings

Explains how to choose between two home screen layouts and set the screen saver timer.

Configuring Home Screen and Screen Saver

Details setting the screen saver timer and home screen mode.

Brightness Settings

Covers adjusting LCD brightness level and timer.

Dialing Features

Live Dialpad Feature

Describes enabling or disabling the Live Dialpad mode for automatic dialing.

Speed Dial Edit

Refers to details on speed dial configuration.

Restarting the Phone

Restarting via IP Phone UI

Provides steps to restart the phone using its interface.

Restarting via Mitel Web UI

Guides on restarting the phone through the Web UI.

Emergency Dial Plan

Defining Emergency Dial Plan via Web UI

Explains how to configure emergency dial numbers using the Mitel Web UI.

Configuring Softkeys

Softkey Function Types

Lists available functions that can be assigned to softkeys (Line, Speed Dial, DND, etc.).

State-Based Softkeys

Explains how to configure softkey behavior based on phone states (Idle, Connected, etc.).

Softkey Display Behavior

Describes how softkey functions appear on the LCD based on configuration.

Line Key Configuration

Details how to program softkeys as line or call appearance keys.

Configuring Line Key via Mitel Web UI

Step-by-step guide to program line keys using the Web UI.

Speed Dial Key Functionality

Explains how speed dial keys allow quick dialing of numbers or features.

Creating Speed Dial via Press-and-Hold

Describes using press-and-hold to assign speed dial functionality to keys.

Creating Speed Dial via Speed Dial Edit

Details using the Speed Dial Edit option to configure speed dial keys.

Creating Speed Dial Softkey via Mitel Web UI

Guides on configuring speed dial softkeys using the Mitel Web UI.

Creating Dialpad Speed Dial Keys via Web UI

Explains configuring speed dial entries for dialpad keys using the Web UI.

Do Not Disturb (DND) Key

Explains how to use the DND softkey to quickly enable or disable call reception.

Mobile Key and MobileLink

Introduces the MobileLink feature for seamless mobile integration via Bluetooth.

Configuring Mobile Key via Mitel Web UI

Guides on programming the Mobile key for Bluetooth mobile integration.

Busy Lamp Field (BLF) Key

Explains how BLF keys monitor extension status (idle, busy, ringing).

Configuring BLF Key via Mitel Web UI

Details setting up BLF keys to monitor specific extensions using the Web UI.

BLF/List Key Functionality

Describes the BLF/List feature for monitoring users and viewing status indicators.

XML Key Configuration

Explains how to access XML applications and services via phone UI or Web UI.

Flash Key Configuration

Details setting up a key to generate a flash event during calls.

Sprecode Key Functionality

Explains using the Sprecode key to automatically activate server services with specific codes.

Park/Pickup Keys

Describes the feature to park and pick up calls using dedicated keys.

Call Forward Key Configuration

Explains how to configure the Call Forward function on softkeys via the Web UI.

Configuring Call Forward Key via Web UI

Step-by-step guide to set up Call Forward keys using the Mitel Web UI.

BLF/Xfer Key Functionality

Details how BLF/Xfer keys combine BLF and Transfer features for call management.

Speed Dial/Xfer Key Functionality

Explains the combined functionality of Speed Dial and Transfer keys.

Speed Dial/Conf Key Functionality

Describes using Speed Dial/Conf keys for speed dialing conference participants.

Configuring Speed Dial/Conf Key via Web UI

Guides on setting up Speed Dial/Conf keys using the Mitel Web UI.

Speed Dial/MWI Key Functionality

Explains using Speed Dial/MWI keys to monitor voicemail accounts.

Directory Key Configuration

Details assigning the Directory key to access contact lists via phone UI or Web UI.

Received Callers List Key

Explains how to assign the Received Callers List key to access call logs.

Outgoing Redial Key

Describes using the Outgoing Redial key to access the list of recent outgoing calls.

Conference Key Configuration

Details assigning a Conference key to initiate conference calls.

Transfer Key Configuration

Explains how to assign a Transfer key for call transfers using the Web UI.

Intercom Key Functionality

Describes using the Intercom key for connecting with remote extensions.

Phone Lock Key Configuration

Details assigning a key to function as a lock/unlock key for the phone.

Paging Key Configuration

Explains setting up a Paging key to send RTP streams to multicast addresses.

Discreet Ringing Key

Describes configuring a key to toggle the Discreet Ringing feature on or off.

Call History Key Configuration

Explains assigning a Call History key to access missed, outgoing, and received calls.

Empty Key Configuration

Details setting a softkey to force a blank entry on the phone display.

None Key Configuration

Explains how to delete a key's functionality by setting its type to None.

Making Calls

Dialing a Number

Explains how to dial numbers using the handset, speakerphone, or headset.

Using Handsfree Speakerphone

Details how to use the speakerphone for calls and adjust audio modes.

Using a Headset

Covers connecting and using analog, DHSG/EHS, and USB headsets.

Headset Volume and Call Handling

Explains headset microphone volume and call operations with a headset.

Intercom Functionality

Describes using the Intercom key for connecting with remote extensions.

Outgoing Redial List

Accessing the Outgoing Redial List

Guides on how to view and navigate the list of outgoing calls.

Editing Outgoing Redial Entries

Details how to edit names and numbers in the outgoing redial list.

Deleting Outgoing Redial Entries

Explains how to delete all or individual entries from the outgoing redial list.

Copying Entries to Local Directory

Guides on copying outgoing redial entries to the phone's local directory.

Mute Functionality

Receiving Calls

Answering an Incoming Call

Provides methods to answer calls using handset, speaker, or headset.

Deflecting an Incoming Call

Explains how to manually redirect an incoming call to a specific destination.

Sending Call to Voicemail

Describes sending an incoming call directly to voicemail without answering.

Handling Calls

Placing a Call on Hold

Explains how to place an active call on hold and retrieve it.

Retrieving a Held Call

Details how to reconnect to calls that have been placed on hold.

Call Transferring Methods

Explains blind and consultative transfer types for moving calls.

Direct Transferring Calls

Guides on transferring calls directly to another extension or number.

Transferring Call to Another Call

Explains how to transfer an active call to another existing call.

Transferring to Directory Contact

Details transferring calls to contacts stored in the phone's directory.

Conferencing Calls

Local Conferencing

Explains how to create a conference call with up to three parties.

Ending Conference and Transferring Parties

Describes how the host can leave a conference call while maintaining connections.

Ending Calls

Managing Calls

Directory Access and Functions

Explains accessing and using the phone's personal phone book.

General Directory Functions

Details accessing and navigating the local directory without external sources.

Navigating Directory with External Sources

Explains accessing and browsing contacts from external sources.

Performing Directory Search

Describes how to search for contacts across all configured directories.

Dialing from the Directory

Guides on how to dial phone numbers directly from directory entries.

Local Directory Features

Covers adding, editing, deleting contacts, and assigning custom ring tones.

Editing Local Directory Entries

Explains how to modify existing contact information in the local directory.

Deleting Local Directory Entries

Details how to delete all or individual contacts from the local directory.

Downloading Local Directory to PC

Received Callers List

Accessing and Using Received Callers List

Guides on viewing, editing, and deleting entries in the received calls log.

Missed Calls Indicator

Voicemail Configuration

DND and Call Forward Configuration

DND Configuration

Details how to enable/disable DND and set modes (Account, Phone, Custom).

Setting DND Modes via Mitel Web UI

Explains how to configure DND modes using the Web UI preferences.

Call Forward Configuration

Covers setting up call forwarding rules and modes (Account, Phone, Custom).

MobileLink Feature

Pairing Mobile Phone via Bluetooth

Guides on pairing a mobile phone with the 6930 IP phone.

Syncing Mobile Contacts

Details automatic and manual syncing of mobile phone contacts to the Directory.

Syncing Mobile Call History

Explains how the phone syncs mobile call history and viewing it.

Answering Mobile Calls via IP Phone

Describes how to answer incoming mobile calls using the 6930 IP phone.

Moving Audio Between Devices

Explains how to switch call audio between the phone and mobile device.

Hot-desking and Proximity Features

Auto-lock and Unlock on Mobile Proximity

Details configuring phone lock/unlock based on mobile device proximity.

PCLink for 6930 IP Phone

Pairing Phone with Windows or MAC

Provides steps to pair the phone with Windows or MAC for PCLink.

Configure Collaboration Applications

Guides on setting up collaboration apps like MiTeam Meetings with the phone.

Additional Features

Display DTMF Digits

Allows enabling/disabling the display of DTMF digits during dialing.

Play Call Waiting Tone

Explains enabling/disabling the call waiting tone for incoming calls.

Stuttered Dial Tone

Covers enabling/disabling the stuttered dial tone for message waiting indication.

XML Beep Support

Details enabling/disabling audible beeps for XML application arrivals.

Status Scroll Delay Configuration

Allows setting the time delay between scrolling status messages on the phone.

Switch UI Focus to Ringing Line

Controls whether the UI focuses on ringing lines during active calls.

Call Hold Reminder During Active Calls

Explains enabling/disabling reminder tones for calls on hold during active calls.

Call Hold Reminder (Single Hold)

Details enabling/disabling reminder splash timers for calls placed on single hold.

Call Waiting Tone Period

Allows specifying the duration for the call waiting tone on active calls.

Preferred Line and Timeout Settings

Covers setting a preferred line and timeout for call focus switching.

Goodbye Key Cancels Incoming Calls

Explains configuring the Goodbye key to drop or ignore incoming calls during active calls.

Message Waiting Indicator (MWI)

Incoming Intercom Call Features

Group RTP Paging

Shared Call Appearance (SCA) Call Bridging

SCA Key States and LED Behavior

Explains the meaning of line and softkey states/LEDs during SCA bridge calls.

Model M695 Expansion Module

Using the Headset

Explains how to charge, upgrade, and check the status of the DECT headset.

Mitel Integrated DECT Headset

Using the Headset

Explains how to charge, upgrade, and check the status of the DECT headset.

Mitel Wireless LAN Adapter

Installing and Configuring WLAN Adapter

Provides steps for installing and connecting the WLAN adapter to a network.

Troubleshooting Solutions

Troubleshooting Display and Audio Issues

Addresses blank displays, speakerphone not working, and dial tone problems.

Troubleshooting Handset, IP Address, and Service Issues

Solves handset problems, finding IP address, and "No Service" messages.

Troubleshooting Password, Config, and Restart

Addresses password changes, bad config errors, and phone restarts.

Troubleshooting Phone Locking

Explains how to lock the phone and configure lock/unlock keys.

Appendix A - Time Zone Codes

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