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ANAGING CALLS DND AND CALL FORWARD
• On the SIP phone, pressing the Voicemail hardkey and dialing the Voicemail number (config-
ured by your System Administrator) connects the call to Line 1 Voicemail box.
• In the mobile line, pressing the Voicemail hardkey displays an error message on the SIP phone screen
- Voicemail access of Mobile Phone not supported.
• In the mobile line, when the call is received from the mobile phone, pressing the Voicemail hardkey
results in no action since the mobile line is in connected state and displays an error message on the
SIP phone screen - Voicemail access of Mobile Phone not supported.
• In the mobile line, when the call is received from the SIP phone, pressing the Voicemail hardkey results
in no action since the mobile line is in connected state but no error message is displayed.
DND and Call Forward
The 6930 has a feature that allows you to configure DND and Call Forward for multiple accounts on the
phone. You can set specific modes for the way you want the phone to handle DND and Call Forward. The
three modes you can set on the phone for these features are:
• Account
• Phone
• Custom
The following paragraphs describe account-based DND and Call Forward:
• DND Configuration
• Call Forward Configuration
DND Configuration
DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When
DND is enabled with Call Forward, any incoming calls can be forwarded to your voicemail or another
number. See “Call Forward Configuration” on page 160 for more information about call forwarding to
other numbers.
On the 6930, you can set DND on the phone-side for a specific account or for all accounts on the phone.
You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences
>General > DND Key Mode: Account, Phone(default), and Custom. DND performs according to the mode
you set.
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