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ONFIGURING SOFTKEYS STATE-BASED SOFTKEYS
NOTE: Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick
access features like call return and voicemail must first be configured on your PBX in order to work on
your phone. See your System Administrator for more information.
State-Based Softkeys
On the 6930’s bottom softkeys, you can configure a specific state to display when a softkey is being used.
The following table describes the states available to configure for the softkeys.
The following table identifies the applicable default states for each softkey type on the IP phone.
Empty Indicates the key has no function assigned but
should be displayed as any empty softkey on the
phone’s screen.
State Description
Idle The phone is not being used.
Connected The current line is in an active call (or the call is on hold).
Incoming The phone is ringing.
Outgoing The user is dialing a number, or the far-end is ringing.
Busy The current line is busy because the line is in use or the
line is set as DND.
Softkey Type Default States
None All states disabled.
Speed Dial Idle, Connected, Incoming, Outgoing, Busy
DND Idle, Connected, Incoming, Outgoing, Busy
XML Idle, Connected, Incoming, Outgoing, Busy
Flash All states disabled.
Park Connected
Pickup Idle, Outgoing
Last Call Return Idle, Connected, Incoming, Outgoing, Busy
Call Forward Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/Xfer Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/Conf Idle, Connected, Incoming, Outgoing, Busy
Key Function Description
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