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Mitel 6915 User Manual

Mitel 6915
207 pages
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Mitel 6915 SIP Phone
User Guide
Version 1.0
58016875 REV00
October 2023

Table of Contents

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Mitel 6915 Specifications

General IconGeneral
Resolution320 x 240 pixels
TouchscreenNo
Number of Lines6
Power over EthernetYes
USB Ports1
ProtocolsSIP
Headset SupportYes
PoEYes
BluetoothNo
Wi-FiNo
SpeakerphoneYes
HD VoiceYes
Compatible SystemsMitel MiVoice Business
ConnectivityEthernet
Ethernet Ports2
Audio QualityHD Voice
AudioHD audio
Supported CodecsG.711, G.722, G.729
Headset PortYes (3.5mm)
Power SupplyPower over Ethernet or external power supply

Summary

Software License Agreement

What's New

Welcome

About This Guide

Explains how to use the basic features of the Mitel 6915 SIP IP phone.

Documentation

Lists available documentation like Quick Reference and Installation Guides.

Phone Features

Details the technical specifications and features of the 6915 IP phone.

Installation and Setup

Provides instructions for the basic installation and physical setup of the phone.

Comfort and Safety Tips

Offers advice on ergonomic use and hearing protection for the phone.

Phone Keys

Key Description

Explains the function of each physical key on the Mitel 6915 SIP IP phone.

Dialpad Keys

Details the usage of the numeric dialpad keys for dialing and text input.

E.164 Support

Explains the support for the E.164 international telephone numbering plan.

Getting Started

Plugging In and Starting the Phone

Guides through the initial connection and startup sequence of the IP phone.

Voice Services Configuration

Explains how to configure remote worker capabilities using Voice Services.

UI Overview

Provides an overview of the phone's User Interface, including the Home screen and status indicators.

Customizing Your Phone

Phone Options and Status

Access and view phone settings and status via IP phone UI or Mitel Web UI.

Language and Display Settings

Configure phone language and adjust display brightness and screen saver.

Time, Date, and Directory

Set time/date formats, time zones, and manage directory entries.

Audio and Dialing Configuration

Configure audio modes, ring tones, and dialing features like Live Dialpad.

Security and System Settings

Manage phone lock, user password, restart, diagnostics, and emergency dialing.

Configuring Softkeys

Speed Dial and Directory Softkeys

Configure softkeys for quick dialing and accessing directory entries.

DND and Call Forward Softkeys

Set up softkeys to enable Do Not Disturb and configure call forwarding rules.

Transfer and Conference Softkeys

Assign softkeys to initiate call transfers and conference calls.

BLF and Phone Lock Softkeys

Configure softkeys for monitoring extension status and locking the phone.

Making Calls

Dialing and Pre-Dialing Numbers

Learn how to dial numbers directly and pre-dial before initiating a call.

Using Speakerphone and Headset

Configure and use handsfree speakerphone and headset for calls.

Intercom, Redial List, and Mute

Utilize intercom, access outgoing redial list, and mute microphone during calls.

Receiving Calls

Answering Incoming Calls

Steps for answering incoming calls using speakerphone, headset, or handset.

Deflecting Calls and Sending to Voicemail

Learn to deflect incoming calls or send them directly to voicemail.

Handling Calls

Placing Calls on Hold

Instructions on how to place an active call on hold and retrieve it.

Transferring and Conferencing Calls

Learn to perform blind, consultative transfers, and create conference calls.

Ending Calls

Procedure for ending an active call or a conference call.

Managing Calls

Directory Features

Explore personal and external directory functions, including search and dialing.

Received Callers List

Access and manage lists of incoming calls, including missed and answered calls.

Voicemail Access

Learn to access voicemail messages using the dedicated key or status bar indicators.

DND and Call Forward Configuration

Configure Do Not Disturb and Call Forward settings for accounts and the phone.

Additional Features

Display and Tone Settings

Configure DTMF digit display, call waiting tones, stuttered dial tone, and XML beep.

Call Management Reminders

Set up reminders for held calls and configure call waiting tone intervals.

Line and Call Handling Preferences

Customize preferred line, goodbye key behavior, and message waiting indicators.

Intercom and Paging Features

Configure intercom call handling and group paging via RTP.

Shared Call Appearance (SCA)

Understand and configure Shared Call Appearance for simultaneous call presentation.

Star Codes and Other Features

Utilize star codes for call handling and explore other available phone features.

Mitel Wireless LAN Adapter

Installing and Configuring WLAN Adapter

Step-by-step guide to install and connect the wireless LAN adapter to the phone.

Troubleshooting Solutions

Display and Connectivity Issues

Troubleshoot common issues with display, speakerphone, dial tone, ringing, and handset functionality.

Network and Configuration Problems

Resolve issues related to IP address, network service, and encrypted configuration.

User Account and Phone Restart

Learn to change user passwords, restart the phone, and lock/unlock the device.

Appendix A - Time Zone Codes

Limited Warranty

Warranty Exclusions

Details limitations and conditions not covered by the product warranty.

Warranty Repair Services

Information on how to obtain warranty repair services for the product.

After Warranty Service

Information on ongoing support and availability of spare parts after the warranty period.

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