Handling Calls
Automatic Hold
When juggling between calls, you do not have to press the button to go from one call to the next. The
phone automatically puts your current call on hold as soon as you press a new line/call appearance button.
Retrieving a Held Call
If you have more than one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held or by navigating to the call on the Line Selection or any
Call screen and pressing or Pickup softkey. Press or the Drop softkey to disconnect the call.
If an attempt to retrieve a held call fails, the 6915 displays a "Server Error" message and error reason code
on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).
You can disconnect the call on hold by pressing the key in certain circumstances. A call on hold can
be disconnected by pressing the key only when these three conditions are met:
• The line with the call on hold is the line in focus.
• You have attempted to retrieve the call on hold by navigating to the call on the Line Selection or any
Call screen and pressing the or Pickup softkey.
• The attempt to retrieve the call on hold failed due to a 408, 5xx, or 6xx reason code. If the attempt failed
due to a different server error reason, pressing the key will not disconnect the call.
This behavior is applicable to all call-on-hold scenarios such as single point-to-point calls, conference calls,
and any transfer scenarios. In an attended transfer scenario, pressing the key after a failed retrieval
attempt (that meets the above three conditions) will disconnect the call on hold instead of launching the
transfer.
10.2 Transferring Calls
In the 6915 IP phone, you can use the softkey(if configured) or Xfer softkey offered on screen when in
a connected call.
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person
receiving the call. To do this, simply complete the transfer immediately after you have entered the number.
The call goes directly to the extension or outside line you transferred to.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the
transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with
the receiving party, you can either complete the transfer or cancel the transfer to go back to the original
call.
Version 1.0
User Guide 124
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