Receiving Calls
If the phone is already connected to a call, pressing the Line softkey or Answer softkey for the new
incoming call automatically places the connected call on hold and answers the new call.
Note:
If the Goodbye Key Cancels Incoming Call feature is disabled, you can also use the answer button
on your headset (if available) to answer the secondary incoming call. If the Goodbye Key Cancels
Incoming Call feature is enabled, the answer button on your headset will cancel the secondary
incoming call. For more information on the Goodbye Key Cancels Incoming Call feature, see the
section “Goodbye Key Cancels Incoming Calls” .
To reconnect to a party, press the Line softkey for that call or navigate to the call on hold and press the
Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has been configured
for your extension).
Note:
The key can be used to cancel the call pickup procedure.
9.2 Deflecting an Incoming Call
While call forwarding allows you to forward calls to a pre-defined number, and whereby most call transfers
requires you to first answer the incoming call, call deflection allows you to manually determine, while a call
is incoming, what the destination number should be.
You can enter a destination number using the dialpad keys or deflect a call quickly to a programmable key
or softkey configured with Speeddial or BLF functionality. Applicable key types include:
• Speeddial
• Speeddial/Xfer
• Speeddial/Conf
• Speeddial/MWI
• BLF
• BLF/Xfer
Version 1.0
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