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Mitel SX-2000 EL User Manual

Mitel SX-2000 EL
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GENERAL INFORMATION GUIDE
LIGHTWARE 19, RELEASE 3.1

Table of Contents

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Mitel SX-2000 EL Specifications

General IconGeneral
TypePBX
Protocols SupportedAnalog
FeaturesCall forwarding, Conference calling
Power Requirements50/60 Hz
Operating Temperature0°C
Humidity Range10 to 90% non-condensing
DimensionsVaries depending on configuration
WeightVaries depending on configuration

Summary

Product Overview

History

Overview of the SX-200 system's development and milestones from 1977.

The Theme - Flexibility, Reliability, Usability

Key customer requirements and system design philosophy for customer needs.

SX-200 EL System

Details and capabilities of the SX-200 EL system, supporting up to six peripheral bays.

SX-200 ML System

Details and capabilities of the SX-200 ML system, supporting up to one peripheral bay.

SX-200 ELx Cabinet

Description of the SX-200 ELx cabinet hardware and its connectivity.

SX-200 LIGHT Peripheral Cabinet

Description of the SX-200 LIGHT Peripheral Cabinet, containing power supply and bay control card.

SX-200 SPINE Peripheral Bay

Description of the SX-200 SPINE Peripheral Bay, available in single or dual slot configurations.

SX-200 IP Node

Details on Voice over IP capabilities with SX-200 EL, supporting IP telephony requirements.

SX-200 EL/ML Peripheral Devices

Overview of supported voice and data peripheral devices for small to medium enterprises.

Voice Capabilities

Explanation of voice communication features and supported devices like IP phones.

Data Capabilities

Explanation of data communication features and supported devices like datasets.

Supporting Applications

Voice over IP (VoIP)

Cost-saving benefits of Voice over IP technology for enterprises.

Business/Commercial/Institutional

System features for business, commercial, and institutional environments.

Hotel/Motel

Features for hotel and motel operations, including guest services.

Assisted Living

Alarm messaging system for assisted living centers.

Call Management

System features for managing calls and controlling costs.

ACD TELEMARKETER® Application

Advanced Automatic Call Distribution system for call centers.

Automated Attendant

Feature for routing incoming calls via recorded announcements.

MITEL® MyAttendant

Software for call answering positions and managing calls.

ISDN Support

Overview of ISDN services like BRI and PRI interfaces.

Configuration

SX-200 EL System Configuration

How to configure the SX-200 EL system and its bays.

SX-200 EL Control Cabinet

Components and connections of the SX-200 EL control cabinet.

Connecting Peripheral Bays

Procedures for connecting peripheral bays via fiber or copper.

Connecting SX-200 IP Nodes

Steps for connecting SX-200 IP Nodes to the system.

Maximum Number of T1 Links

Specifies the maximum number of T1 links supported by the system.

SX-200 ML System Configuration

Main Control Card IIIML

Details of the Main Control Card IIIML for SX-200 ML systems.

System Software Storage

Information on system software storage on PCMCIA cards.

Customer Data Entry Storage

How customer data is stored and accessed.

Bay Control Card

Function of the Bay Control Card in the SX-200 ML system.

Maintenance Module

Role of the Maintenance Module for BRI card maintenance.

DSP Module (Single)

Description of the DSP module and its functions.

Control Dual FIM Carrier Card

Details of the Control Dual FIM Carrier Card and its connections.

Fiber Interface Module (FIM)

Function of FIM for fiber optic transmission.

Peripherals

Introduction

Overview of peripheral devices extending system flexibility.

Mitel Networks 5000 Series IP Phones

Introduction to IP phones and specific models.

Mitel Networks 5201 IP Phone

Features of the Mitel Networks 5201 IP Phone.

Mitel Networks 5010 IP Phone

Features of the Mitel Networks 5010 IP Phone.

Mitel Networks 5020 IP Phone

Features of the Mitel Networks 5020 IP Phone.

Mitel Networks 5215 IP Phone

Features of the Mitel Networks 5215 IP Phone.

Mitel Networks 5220 IP Phone

Features of the Mitel Networks 5220 IP Phone.

Mitel Networks 5305 IP Office Conference Unit

Features of the 5305 IP Office Conference Unit.

Mitel Networks 5310 IP Board Room Conference Unit

Features of the 5310 IP Board Room Conference Unit.

Attendant Consoles

Overview of Attendant console types and functions.

SUPERCONSOLE 1000 Attendant Console

Description of the SUPERCONSOLE 1000 Attendant Console.

SUPERSET 7000 Attendant Console

Description of the SUPERSET 7000 Attendant Console.

SUPERSET 4000 Series Telephones

Overview of the SUPERSET 4000 series telephones.

Programmable Key Modules

Details on available Programmable Key Modules (PKM).

Interface Modules

Description of SUPERSET Interface Modules (SIM1 and SIM2).

DSS/BLF Interface Unit

Unit for associating PKM 48 devices with attendant consoles.

Datasets

Overview of Mitel Networks data devices for terminals and telephones.

MITEL Express Messenger Voice Mail

Automated voice mail system with multiple ports.

Feature Description

Feature Categories

Categorization of system features by release and device type.

Abbreviated Dial

Allows dialing abbreviated speed call codes for system-wide access.

Account Codes

System for charging outgoing trunk calls to departmental cost centers.

Automatic Route Selection (ARS)

Automatically selects optimum trunk route for outgoing calls.

Callback

Notifies caller when a busy device is free or after a no answer.

Campon

Indicates desire to a busy party and connects when free.

Centralized Attendant

Allows attendant on one system to answer calls from another.

CLASS (station side) for Analog Telephones

Passes Calling Line ID and CLASS name to analog stations.

Class of Service (COS)

Defines features available for devices like stations and trunks.

Conference

Allows a set user to establish a conference of up to five parties.

Customer Data Entry (CDE)

Application for entering and changing customer programming.

Direct Station Select (DSS) Key

DSS keys function with BLF indicator for calling and transferring.

Do Not Disturb (DND)

Blocks incoming calls from ringing the telephone.

Emergency Calls (911) - Detection and Reporting to Attendant Consoles

Alerts attendant to 911 calls and identifies originating extension.

FAX Tone Detection

Detects incoming FAX calls and routes them to a FAX destination.

Handsfree Operation

Enables telephone conversation without lifting the handset.

Hotel/Motel (Lodging)

Integrates system features with custom hotel/motel features.

Hunt Groups

Allows devices to share an access code.

Internal Number Block

Blocks station/set numbers on SUPERSET telephone displays.

Maintenance

Introduction

Overview of system reliability, usability, and modular construction.

Customer Data Entry (CDE)

Process for entering and changing customer programming.

Maintenance Functions

Isolating faults and performing maintenance from console or terminal.

Alarm Indication

System alarm levels (minor, major, critical) and status indication.

Diagnostics

Comprehensive diagnostic package for system hardware testing.

Database Installation and Updates

Installing or updating the database from a maintenance terminal or PC.

Remove from Service, Return to Service

Managing circuit availability for maintenance.

SUPERSET Firmware Download

Upgrading SUPERSET telephone firmware using maintenance commands.

Test Line Function

Accessing maintenance and testing features for system lines.

Specifications

Environment

Recommended location conditions for the SX-200 EL/ML system.

Shipping

Equipment designed to withstand shipping without damage.

Storage

Table listing environmental conditions for equipment storage.

Site

Site conditions for SX-200 EL/ML System and SX-200 IP Node.

Feature Capacities

Lists maximum capacities for system features.

System Parameters

Parameters for preliminary planning like electrical characteristics.

Tone Plan Support

Supported country tone plans for telephone dialing.

Traffic and Performance

Statistical method for provisioning system levels of service.

Grade of Service

Outlines SX-200 EL/ML Grade Of Service (GOS) in terms of blocking.

Receiver Provisioning

Provides receiver requirements for DTMF and CLASS receivers.

Physical Characteristics

Physical dimensions and weights of system components.

Electrical Characteristics

Power supply and reserve power characteristics of the system.

Power and Grounding

System power requirements and proper grounding guidelines.

Cabling

Rules for cable lengths between the system and the telephone.

Loop Lengths

Table of loop lengths for various card types.

Glossary of Terms

Abbreviated Dialing

Ability to dial abbreviated speed call codes for system-wide numbers.

Alarms

Three urgency categories for system fault conditions: minor, major, critical.

Automatic Route Selection

Software that automatically selects the optimum trunk route for calls.

BRI Card

Allows SX-200 to communicate with Central Offices supporting BRI.

CDE

Process for entering and changing customer programming data.

ISDN

Transmits voice, data, video at high speeds without a modem.

Least Cost Routing

Economical routing of trunk circuits based on cost.

SMDR

Records details of incoming and outgoing trunk calls.

System Fail Transfer (SFT)

Maintains telephone service during system failure events.

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