WARRANTY & SUPPORT PLANS (SLAs)
All Automeg systems come with the following support package included as standard throughout the war
• Remote technical support covering hardware and software
• Remote access support
• Software upgrades and up-issues
• Access to our Service Desk software
After the warranty period, you have the option to purchase one of our support packages (Service Le
you can upgrade to an enhanced support package whilst still in your warranty period. For an SLA quotation or mor
Service Team (see page 3).
12
Level 1 SLA
Essentials Package
Remote technical support covering
hardware and software
Remote access support
Software upgrades and up-issues
Discounted labour rates for equipment
returned to us for repair
Discounted labour rates for onsite
repairs, calibration, and training
Level 2 SLA
Plus Package
Annual onsite calibration
Remote technical support covering
hardware and software
Remote access support
Software upgrades and up-issues
Discounted labour rates for equipment
returned to us for repair
Discounted labour rates for onsite
repairs and training
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