oughout the warranty period:
t packages (Service Level Agreements, or SLA). Alternatively,
or an SLA quotation or more information, contact our
13
TRAINING
A training session is recommended
for onsite system installations. We
also provide training in other formats:
Webinars
These online sessions are modular to
ensure we cover appropriate content
for a variety of different needs, from
basic to advanced topics. Free of
charge, webinars are held regularly so
you’ll have several dates to choose
from. Webinars are bookable through
our website.
Training courses
If you’re looking for training which
is customised to your business and
staff, then our courses are your best
option.
We can deliver these at your facility
or remotely, and at a time to suit you.
The workshop will be delivered by
one of our system experts who can
answer your questions throughout
the session.
Course content will be adapted for
your business needs, and materials
will be provided for future reference.
All participants receive a training
certi cate.
Level 3 SLA
Premium Package
Onsite support
Return to base inspection & repair
Parts*
Annual onsite calibration
Remote technical support covering
hardware and software
Remote access support
Software upgrades and up-issues
Discounted labour rates for onsite
training
* The following parts are not covered in the
‘Premium’ SLA package: Wearing parts; customer
interface; PC, monitor & peripherals; third party PSUs
and instruments; faults due to customer misuse or
user error.
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