5 | PSR1A/PSR4A POWER SUPPLY AND PRESSURE/FLOW READOUT
MKS P/N 20068380-001 Rev A
1 Warranty
1.1 Service and Warranty Guidelines
Some minor problems are readily corrected on site. If the product requires service, contact the MKS
Technical Support Department at +1-833-986-1686. If the product must be returned to the factory for
service, request a Return Material Authorization (RMA) from MKS. Do not return products without first
obtaining an RMA. In some cases, a hazardous materials disclosure form may be required. The MKS
Customer Service Representative will advise you if the hazardous materials document is required.
When returning products to MKS, be sure to package the products to prevent shipping damage.
Shipping damage on returned products due to inadequate packaging is the Buyer's responsibility.
For Customer Service / Technical Support:
MKS Global Headquarters
2 Tech Drive, Suite 201
Andover MA, 01810 USA
Phone: +1-833-986-1686
Email: insidesales@mksinst.com
Visit our website at: www.mksinst.com
1.2 Warranty Information
MKS Instruments, Inc. provides an eighteen (18) month warranty from the date of shipment for new
MKS products. The MKS Instruments, Inc. general terms and conditions of sale provide the complete
and exclusive warranty for MKS products. This document is located on our web site at
www.mksinst.com or may be obtained by a contacting an MKS customer service.
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