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SERVICE AND SUPPORT INFORMATION
MOOG LIMITED WARRANTY
Moog warrants its products to be free of defects in materials or workmanship and conforming to
specifications at the time of shipment. The Warranty Period is one year from the date of purchase.
During the Warranty Period, any defective products will be repaired or replaced, at Moog’s option,
on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the
user. If a product is no longer in production, and it has been more than five years since the product
shipped from the Moog factory, it will be at Moog’s discretion whether or not to honor the warranty
without regard to customer’s date of purchase.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy and
associated service is determined by the laws of the country of purchase and supported by our local
authorized distributor. In countries outside of the USA, contact a Moog authorized distributor listed on
our website (www.moogmusic.com) for service.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from
Moog Music before returning any product. To request an RMA number call us at (828) 251-0090
or email techsupport@moogmusic.com. The Sub 37 must be returned in its original packing. The
warranty will not be honored if the product is not properly packed. Send the product to Moog Music
Inc. with transportation and insurance charges paid.
MOOG MUSIC
160 Broadway St.
Asheville NC, 28801
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage as a result
of transport. If the product has been abused, damaged in transit, or is out of warranty, we will contact
you with an estimate of the repair cost.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access
please call (828) 251-0090 to register your instrument. Registering your instrument initiates your
warranty, ensures you receive the latest software updates, gets you the free editor/librarian, and gets
you a nifty sticker!
CARING FOR THE SUB 37
Clean the Sub 37 with a soft, slightly moist cloth only – do not use solvents or abrasive detergents.
Heed the safety warnings at the beginning of the manual. Don’t drop the unit. If you are shipping your
Sub 37 to the factory for servicing, we recommend using the original shipping carton, or an ATA
approved road case.
AN IMPORTANT NOTE ABOUT SAFETY: Do not open the chassis. There are no user serviceable parts in
the Sub 37. Maintenance of the Sub 37 synthesizer should be referred to qualified service personnel only.
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