60 Chapter 4 Troubleshooting and FAQs Troubleshooting
The display goes black while the tablet PC is still turned on
• The tablet might have turned off the display to save power. To restore the display, touch
the screen with your finger or the pen.
• The tablet might have gone into Sleep mode. Press and hold the power button for
about one second.
• The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,
the power status light is off. Plug the tablet in to AC power, then press and hold the
power button for about one second.
Battery problems
The battery does not last very long (less than eight hours)
• Hot or cold conditions can adversely affect the battery charge. Use AC power if you are
operating the tablet in these conditions.
• Accessory devices such as a DVD player and applications that make heavy use of the
hard drive can drain the battery more quickly. Remove the accessory devices or use AC
power if possible.
• Condition the battery once a month by using the tablet on battery power and allowing
the battery charge to drop below 20 percent before connecting the battery to AC power.
• For other battery optimizing tips, see “Battery and power management tips” on page 48.
• Have the battery replaced. While the built-in lithium-ion battery is designed for a long
battery life, you may find the need to replace it. If so, contact your Motion Computing
service provider. Only authorized service providers can replace the battery.
Display problems
When I connect to an external monitor, the cursor appears on the external monitor
and not on my tablet
• This is a known Windows 7 issue. If you have connected multiple touch-enabled displays,
Windows may not assign touch to the correct display. To fix this issue, run Setup to
assign touch to the appropriate display. Make sure a keyboard is attached to your tablet
and then open
Motion Dashboard. Tap Pen & Tablet, then tap Tablet PC Settings. Tap
the Display tab, then tap Setup next to “Configure your pen and touch displays.” Tap
Touch Input, then press the Enter key until you see the instructions appear on the
display that you want to use for touch input. Follow the on-screen instructions for
setting up touch on this display.
When I disconnect an external monitor, the desktop area is larger than the tablet PC
display
• The tablet may have expanded the desktop beyond the display area of the tablet PC
display when it was connected to the external monitor. Use Motion Dashboard to reset
the tablet
PC to the display setting for stand-alone tablets. Open Motion Dashboard, tap
Display. Then, from the Display Scheme drop-down list, select Tablet Only.
The display is too dim
• The display brightness may be set too low. Use Motion Dashboard to brighten the
display. Open
Motion Dashboard, tap Display, then move the brightness slider to the
desired level.
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