How to fix Motorola DVR remote control that is not working?
If your Motorola DVR remote control isn't working, first ensure it's in "Cable" mode. Make sure there are no obstructions between the remote and the DVR, and aim directly at the DVR's front panel. Press the buttons firmly and deliberately, one at a time. Try changing channels using the buttons on the DVR itself. Lastly, check and replace the batteries in the remote if needed.
What to do if there is no audio when viewing cable channels on my Motorola DVR?
If you're not getting any audio when viewing cable channels on your Motorola DVR, start by checking if the mute button has been pressed on either the DVR or the remote. If the DVR is connected to the TV, verify the TV's mute isn't on. If you're using a home theater receiver, ensure it's set to the correct input and isn't muted. Check that you're using the correct audio cables and that they are firmly connected between the DVR and your audio playback device, such as the TV, receiver, or DVD player.
Why is my Motorola DCX DVR set-top not powering on?
If your Motorola DCX DVR set-top isn't powering on, it might be due to a software update in progress; wait a few minutes and try again. Ensure the AC power cord is connected to both the set-top and a working AC outlet. Try unplugging the set-top, plugging it back in, and pressing the power button. If connected to a switched outlet, make sure the other unit is powered on; using an unswitched outlet is recommended. Finally, try pressing the power button on the set-top itself, as the remote batteries may be dead.
Why are there black bars to the right and left on my Motorola DCX3400 picture?
Black bars on the sides of the picture on your Motorola DVR usually appear when a wide-screen TV displays 4:3 programs. You can turn on the 4:3 OVERRIDE feature in the User Settings menu to stretch the image. Also, if your DCX set-top is connected to a wide screen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu. Note that many HD programs are broadcast in pillar-box format, which includes these black bars, even though the video is not 16:9.
How to fix no graphics or program guides on Motorola DCX3400 DVR TV screen?
If you're not seeing graphics or program guides on your Motorola DVR TV screen, and you're using an IEEE-1394 connection, be aware that on-screen graphics, including closed captions and program guides, are not displayed by the DCX set-top. Consider using HDMI or component video connections instead.
Why are there black bars above and below the picture on my Motorola DCX3400?
If you're seeing black bars above and below the picture on your Motorola DVR, it's likely because all 4:3 HDTVs display HD programs in letterbox format due to the screen's shape. You can try turning on the 4:3 OVERRIDE feature in the User Settings menu or setting the TV TYPE to 4:3 Pan-Scan. Some SD programs are also broadcast in letterbox format. Some widescreen TVs offer a zoom feature that may be able to remove the black bars.
What to do if there is no audio from surround speakers connected to Motorola DCX3400 DVR?
If you're not getting audio from the center and/or surround speakers connected to your Motorola DVR, first verify that the S/PDIF cable (coaxial or optical) is firmly connected to both the DVR and the home theater receiver. Ensure the receiver is set to a surround sound audio mode like Dolby Pro Logic®, Dolby Pro Logic II®, or Dolby Pro Logic IIx®. Also, verify that the receiver is properly configured to work with all connected speakers. Keep in mind that not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1] surround sound and may only contain left and right stereo audio.
How to enable closed captions on Motorola DCX3400?
If closed captions are not displaying on your Motorola DVR, first verify that closed captions are enabled in the User Settings menu on the DVR. Also, check that closed captions are enabled on your TV. Note that closed captioning may not be available on the current program.
Why are there black bars on all four sides of the picture on my Motorola DCX3400?
If you see black bars on all four sides of the picture on your Motorola DVR, this can happen on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, set 4:3 OVERRIDE to 480i or 480p, depending on your TV's capabilities. On a 16:9 TV, this may occur if the active video for an SD broadcast is in letterbox format; confirm by waiting for a commercial or looking for a graphic. You can minimize this by activating the zoom feature on the TV. A broadcaster may include black bars on either side of a wide screen broadcast, creating a 'hybrid' aspect ratio that the DCX set-top cannot correct; you may be able to minimize the border using the zoom feature on the TV.
Why do colors not appear correctly on my Motorola DCX3400?
If the colors don't appear correctly on your Motorola DVR, make sure to match each signal to the same YPbPr connection on the TV.
Instructions for powering the DCX set-top on and off or placing it in standby mode.
Details the DVR functionality, including recording capabilities and playback modes.
Guides for connecting the DCX set-top to an HDTV using various video interfaces.
Instructions for connecting the DCX set-top audio outputs to an A/V receiver.
Select and optimize video output formats like 1080i, 720p, 480p, and 480i.
Solutions for problems related to the DCX set-top not powering on or remote control malfunctions.
Troubleshooting steps for no audio or issues with surround sound audio output.
Guidance for resolving issues where no video is displayed on the TV screen.
General| Hard Drive Capacity | 500GB |
|---|---|
| Tuner Count | 2 |
| HDMI Output | Yes |
| Component Output | Yes |
| Composite Output | Yes |
| USB Port | Yes |
| USB Ports | 1 |
| Ethernet Port | Yes |
| Series | DCX |
| Type | Cable DVR |
| Recording Resolution | 1080i |
| Outputs | HDMI, Component, Composite |
| Inputs | Cable In |
| Wi-Fi | No |
| Output Resolution | Up to 1080i |
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